Christina Watson, Vice President - Operations and Finance, has more than 25 years of experience in providing exceptional customer service plus 10 years of front line eligibility determination and supervision, in health and human services in Washington State. Her consulting work includes assisting over 11 states in improving their business processes and delivery of support services such as SNAP, Medicaid, TANF and childcare subsidies. Christina has a ToP Facilitation Methods certification from the Institute of Cultural Affairs. Her expertise includes business process improvement, customer and support services delivery, management and facilitation.