Christina Hawk Email & Phone Number

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Experienced professional with expertise in international programs, client and operations management, particularly in the hospital and health care industry designing and delivering bespoke solutions for improving international health care in local settings. Demonstrated track record of executive-level leadership in for-profit and non-profit organizations in progressively responsible management positions. Strategic leader with a proven track record of fostering cross-functional alignment, building lasting relationships and ensuring projects are delivered effectively, timely and within budget. Core competencies encompass strategic program development, leadership, global business development, operations excellence, client success and satisfaction and process optimization. Adept at building, empowering and mentoring teams that value commitment, collaboration, integrity, continuous improvement, innovation, diversity, equity, and inclusion, and in which teams feel engaged in their work, and valued by colleagues, managers, and senior leaders.

Gaithersburg, Maryland, United States

Executive Director, October 2021-February 2022Associate Executive Director, August 2020-October 2021 Served as the executive director for a 110-resident community that included assisted living, memory care and independent living communities with full responsibility and oversight for operations, resident satisfaction and revenue management.• Provided a strong day-to-day leadership presence through collaboration, development and implementation of operational and administrative functions necessary to accomplish strategic plans and objectives established in cooperation with the senior leadership and owner’s groups. • Effective leader of a high-performing team, included the financial management, sales and marketing, recruiting, and hiring, labor management, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance and regulatory compliance.• Anticipated, identified, and collaboratively helped solve operational problems, issues, obstacles, and barriers across all operations.

Baltimore, Maryland Area

Senior leader responsible for customer success, revenue management and oversight of 5 long-term international client contracts primarily in the Americas and Caribbean, including short-term medical education engagements.• Managed a long-term, large-scale governmental contract for a Caribbean nation valued at $45M. Included implementing a cardiovascular and diabetes program across the country that engaged stakeholders at both governmental and private organizations.• Lead and developed client specific solutions in the Americas and Caribbean with Johns Hopkins clinical departments to improve health care delivery, clinical quality and patient safety and further expand the relationship within the region, including Canada, Bermuda, Mexico, Trinidad and Tobago, Colombia, and Peru.• Developed and managed overall delivery of programs including budget, prioritization, resourcing, execution, reporting and analytics while also providing management of annual consulting budgets, revenue tracking, P&L oversight. Ensured client engagement, satisfaction, and retention.• Effectively collaborated and influenced team members, clients, partners, and executive levels to drive clarity, understanding, and commitment to achievement of shared goals. Strong relationships permitted insight into client’s key objectives, a deep understanding of cultural factors, and the ability to work alongside clients.• Developed business development proposals for short and long-term contracts.

Baltimore, Maryland, United States

Baltimore, Maryland Area

Baltimore, Maryland Area

Managed the day-to-day operations of the Global Services Department. Included business logistics, planning and coordination, relationship management and development and oversight of the core support staff.• Developed and managed divisional policies, procedures and reporting, as well as oversight and management of the malpractice insurance coverage and credentialing for clinicians.• Managed a core team of 10 individuals who provided operational, financial, logistical, and other support to the project teams and expatriates.• Served as the general operations manager at Mt. Washington offices, which includes space planning, orientation, on boarding leadership and general oversight for the facilities (11,250 square feet, 85 total FTEs).• Co-director of the annual International Partner’s Forum, an annual meeting bringing together affiliates to discuss areas of best practices in management, clinical and operations.

Ma, Liberal Arts

Certificate, German Language

Ba, International Studies And German, Minor Political Science