Christina Pyle Email & Phone Number

Aurora, Co, Us

Aurora, Co, Us

Denver, Colorado, United States

Responsible for overseeing the CX end of year managed service program for Apex Systems. This includes workforce management of a large contingent workforce of 75+ consultants.-Onboard 75+ contractors within a 60 day period. -Implement IT escalations protocol to ensure a smooth and seamless training experience.-Collaborate with Gusto Trainers, and the Leadership Team as well as with the Apex Engagement Team.-Oversee all performance management and attendance across 4 sub-teams.-Facilitate onboarding sessions for new contractors.

-Pioneered a net new team from inception to operational excellence, including the planning and implementation of SOPs, showcasing strategic partnership skills and strong business acumen.-Identified 900+ new prospects monthly by leading a team of 4 direct reports, and ensuring data quality in Salesforce. Consistently exceeded team OKRs by 13% over 17 months.-Optimized existing profiles by documenting new procedures and guidelines, resulting in 8% less cancellations with sales agent partners and improved overall performance.-Implemented a culture of transparent communication and career development, resulting in top 10% company leadership scores.

-Oversaw a team of 10-15 reps to complete 100 daily calls and texts via Salesforce, maintaining SLA and surpassing KPIs for customer satisfaction.-Streamlined call review process, increasing CSAT score by 10% within a quarter through partnership with operations and QA teams using Splunk software.-Facilitated cross-functional communication between operations and senior leadership, resulting in improved SOPs, and successful product launches.-Leveraged Tableau to identify team strengths & opportunities, resulting in 12% decrease in escalations during consumer calls.-Led recruitment efforts by conducting 50 interviews; promoted 5 direct reports; contributed to hiring high-performing teams.

-Surpassed KPI goal by 10% and ranked in top 10% of the department, resulting in increased revenue and positive feedback from customers.-Boosted employee satisfaction by 15% through monthly 1:1s and career development presentations.- Engaged in weekly Team Lead Development workshops, acquiring in-depth insights into effective strategies for leading high-performing teams dedicated to fostering impactful relationships.-Bolstered team productivity through weekly huddles that fostered career development and cross- department networking.-Played a key role in Premier Agent lead conversion, connecting with over 100+ consumers daily seeking to buy or sell property through various channels, including inbound and outbound phone calls and text messages via Salesforce.

Highlands Ranch, Co

-Diligently edited and corrected legal court documents to meet the highest standards of precision and compliance-Conducted thorough fact-checking processes, meticulously ensuring documents' accuracy and completeness-Performed detailed comparisons between legal documents and loan servicing files, guaranteeing alignment with regulatory requirements-Established and maintained open lines of communication with external legal counsel-Collaborated with outside counsel to rectify and confirm vital information, contributing to the accuracy and reliability of legal documentation-Provided guidance to first-level reviewers on the proper revision, preparation, and finalization of documents, ensuring a high standard of execution by the company office

Greater Denver Area

-Delivered precision cut and color services, catering to individual guests' preferences and style preferences-Provided optimum customer service to guests, creating a welcoming and comfortable environment-Ensured a high level of satisfaction by actively listening to clients' needs and delivering results that exceeded expectations-Demonstrated a commitment to professional growth by attending regular workshops for continued education

Cosmetology License, Cosmetology, Barber/Styling, And Nail Instructor, Class Valedictorian

Activities and Societies: 2011 Edwin Neill II Full Potential Student Competition Finalist

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities