Christina Thomas Email & Phone Number

• Served as the subject matter expert regarding market liquidity, expansion and growth strategies, acquisition, and compliance across all 33 markets in the United States for a B2B and B2B2C SaaS Appliance Repair startup company. • Implemented and managed platform governance initiatives to increase quality of service provided, resulting in a 98% decrease in vendor escalations. Maintained and tracked user quality through dynamic data dashboards in Databricks, Power BI, and Tableau. • Decreased the manual oversight for acquisition and market maintenance by 85% through automation and utilizing tools such as SQL and Databricks for data analysis and visualization. • Leveraged Databricks to create dynamic data dashboards and queries, enabling strategic decision-making by identifying market growth opportunities, detecting issues, ensuring supply-demand equilibrium, and monitoring overall market health and performance on a weekly basis. • Collaborated with data science and governance team to redefine market regions based on user location to improve demand density by 90%.

United States

• Supervised market health and growth across the United States with a focus on maximizing performance of 50 plus technician-partners. • Conducted statistical analyses using Microsoft Excel and SQL to identify operational inefficiencies. Launched a new onboarding process which increased user acquisition conversion by 317% and reduced user acquisition costs by 289%.• Coordinated cross functionally with product, engineering, vendor, and support team to define 56 internal job statuses and functions.

• Create social media content including, images, videos, reels, articles, and blog posts. • Responsible for Instagram, Facebook, and LinkedIn profiles for small businesses and clients. • Promote products and services via social media that is consistent with company branding and marketing strategy. • Develop and run Facebook Ad campaigns to boost engagement and lead generation • Mange advertising budget such as cost per click for Facebook ads, tangible materials, and promotional events.• Track and analyze performance data for posts and website using Google Analytics and HubSpot, a CRM. • Interact with customers, answer inquires, and discuss the nature of the products and services offered.

Athens, Georgia, United States

• Posted invoices for 50+ expense accounts and cut checks totaling to over $100,000 monthly• Balanced accounts and reconciled statements for every account on a monthly basis using Excel and CDK• Processed tag and title work averaging 9 titles per hour through Dealer DMV- increasing productivity by 30% for the accounting department • Stocked and performed inventory checks for over 100 cars in the dealership• Maintained and filed 50+ warranty claims daily to ensure proper reimbursement for customers and the service department • Assisted with on-boarding, including applications and tax forms, for all employees during dealership buy-out

• Nutritional Genomics Research • Analyzed data from UK Biobank with over 500,000 participants using R and Linux • Investigated differences in 30 biomarkers between vegetarians and non-vegetarians• Developed quality control code to generate participants with limited discrepancies between surveys • Discovered novel phenotypic differences in sex-stratified study for vegetarian and non-vegetarian diets

• Care for hospice patients at nursing homes, assisted living, and family homes• Services include caring touch, personal care assistance, emotional support, and assistance with day to day activities

Athens, Ga, United States

• Working at FPA static site to provide a safe place for our families to get back on their feet• Assisted with evening meals for families

• Communicated with customers by answering 50-100 calls a day and directing them to the appropriate resource, resulting in increased customer satisfaction. • Performed clerical work for the accounting department during end of month• Relayed customer messages in a detailed manner to ensure proper assistance for customers’ needs• Worked 10+ hours a day as the sole receptionist during the initial stages of the pandemic

Kennesaw, Georgia, United States

• Conducted clinical research within the Neonatal Intensive Care Unit pre and post implementation of the Neonatal Golden Hour Initiative • Assisted with the development for the golden hour protocol guidelines • Analyzed data from neonate vital charts to determine the success of the protocol • Implemented the Golden Hour Initiative which resulted in increased stability of extremely premature neonates in the NICU• Presented reasoning, statistical analysis methods, guidelines, and results in meetings to managers, doctors, and nurses