• Source, gather and communicate business requirements by conducting elicitation sessions through interviews, document analysis, requirement workshops, surveys, business, and workshop analysis.• Facilitate various agile processes, such as iteration/release planning, backlog refinement, retrospective, sprint review, and daily stand-up.• Provide subject matter proficiency in minimizing and managing a healthy backlog of features/stories from development to completion while defining functional and non-functional requirements in the form of acceptance criteria. • Deliver high-quality analytical solutions on business architecture activities through business process analysis, activity modeling, and business capability modeling. • Build and lead on and offshore team of Business Analysts, Rating, and Underwriting SMEs to maximize business value, accelerate portfolio delivery and mitigate risks.• Support execution of agile practices and encourage the improvement of service delivery by serving as Lead BA for rating and quoting/underwriting.• Aid senior leadership in making conscious investment decision by supporting the execution of cost/benefit analysis.• Foster and sustain amicable relationships with key business, technical, and project management resources to manage stakeholders' expectations throughout the project life cycle.

• Oversaw and streamlined full scope of rating process by supporting and empowering the Asset-Backed Securities (ABS) analytical team in all aspects of the rating process.• Enhanced professional development of Rating Analysts by chairing monthly one-on-one meetings with Rating staff, identifying coaching opportunities, and reviewing performance.• Generate and deliver weekly Standard Industrial Classification (SIC) reports to quality department for audits while creating and distributing monthly SIC productivity reports.• Boosted Rating Analysts’ productivity/performance by maintaining monthly performance scorecards with updated production rates and quality.• Delivered guidance and support on identifying/transforming underperforming business areas by participating in weekly meetings with Sales Leadership and Regional Directors.• Improved management of work volumes in production queues by utilizing daily inventory reporting from the SalesForce.

• Managed PO process from forecasting, production needs assessment, expense tracking, and vendor budget management within ePro system.• Oversaw department analytics reporting on region case volume tracking, SIC productivity, vendor budgets, and specialty/1K+ pipeline management. • Supported leadership team on calendar, travel, and expense management. • Streamlined day-to-day operations of the underwriting/Rating/RFP division by maintaining UW system access provisioning document and delivering project management support.• Facilitated departmental project management activities, including SIC case processing, team guidance, resource optimization, and continuous process improvement.• Served as the Project Team Lead for SQ Peak Season Perks and recognition/rewards program to plan/execute model for activities and contests while staying within budgetary constraints and driving production throughput.

• Optimized end-to-end sales lifecycle by performing robust analysis of revenue, customer information, territory assignments, and compensation payments for the WBMS field and telephonic salesforce. • Steered and delivered several concurrent projects focused on data analytics, regulatory compliance, customer acquisition, and risk mitigation within stringent timelines.• Improved resolution of inquiries regarding compensation, monthly/quarterly sales incentives, budget allocation, and resulting commission by coordinating with sales organization senior leadership• Delivered actionable and data-driven insights on sales performance by analyzing/interpreting raw data.

• Accomplished higher productivity, efficiencies, and customer service levels across the entire department by building and leading the Account Management Support team. • Exceeded customer expectations and increased loyalty by collaborating with cross-functional departments, including fulfillment, legal, pricing, and credit management, to troubleshoot customer issues. • Devised and executed continuous improvement strategies aimed at redefining customer experience and driving sales.• Fostered conscious account management decisions by generating and presenting monthly trending analysis reports to senior management.

• Enhanced sales effectiveness by delivering robust support to renewal and new business telesales department and Sr. Director of TeleSales.• Equipped sales team with all the processes, tools, and methodologies needed to execute the solution selling motion efficiently and effectively. • Managed implementation and tracking of special programs, such as contests, promotions, and sales sprints.