Effectively manages and coordinates sales efforts for 100+ established dealer accounts in the Professional Audio Visual Integration industry for one of the top Pro AV manufacturers worldwide. Proactively develops and nurtures relationships within the Southeast regional sales territory by monitoring sales and promoting Extron products through training and education either by in person product demonstration and presentation or instructor led training to ultimately drive revenue growth. Recruits and coordinates dealer students to attend Extron Institute instructor led training and certification courses. Supports sales efforts for Southeast region by assisting customers with system design and product recommendation, project quotes, and resolving field issues. Manages projects and responsibilities of cross-functional team including Sales, Engineering and Customer Support. Coordinates and strategizes with other regional teams; Key Corporate Accounts, Education Team, Government Team and Training Department developing focused sales and training strategy. Maintains accurate and up to date customer records in CRM. Manages process of new dealer applications including interview, vetting, approval and setup. Provides excellent Customer Service assisting on the S3 Hotline with requests for return, order inquiries & tracking, stock/price check, tier 1 troubleshooting and conflict resolution.

Supports several sales team on all levels of customer programs from original opportunities through life of programs by providing cost/sell pricing analysis, quote generation, new customer setup, engineering change requests/part number set-up and management of customer relationship management system. Customer’s primary contact within sales team from post-design win through End of Life service and support in the electronic/electro-mechanical industry supporting over 60 customers such as Emerson Tool Company, Briggs & Stratton Power Products and Electrolux Home Products. Proactively manages customers requirements to include forecast analysis, forecast commit, material planning, supply/demand analysis and inventory management, logistics, supply chain management, quality returns, sample and order fulfillment.Champions cross-functional teams and projects for driving business process and systems improvements to increase efficiency, customer satisfaction and customer scorecards by working directly with sales, engineering, purchasing, global logistics, finance and marketing requiring proficiency with Microsoft Dynamics A/X and Microsoft Office 7 writing standard operating procedures for the Business Development Handbook and Inside Sales Processes Handbook.Cross trained as and back up for both Purchasing Coordinator and Digital Switching Systems, L.L.C. division Inside Sales Coordinator.Member of Product Development team responsible for developing new product marketing material, market research and new product launch. Member of planning committee responsible for volunteer outings, team building activities and holiday events.

Customer’s primary contact within sales team from post-design win through End of Life service and support in the semiconductor (microprocessor/graphics chips/chipset) industry for strategic accounts including IBM and Lenovo.Proactively manage customer’s requirements—forecast analysis, forecast commit, material planning, supply/demand analysis and inventory management, logistics, supply chain management, quality returns and order fulfillment.Champion weekly customer interface regarding supply status, provide supply allocation report weekly. Gather and provide pertinent data/information and status to customer during weekly Technical Procurement interface. Supports sales team on all levels of customer programs from opportunity through life of program by providing weekly revenue reports, waterfall analysis of shipments vs. customer forecast, shipment allocation reports, analysis of customer forecast and internal forecast projections, etc.Champions cross-functional teams and projects for driving business process and systems improvements to increase efficiency and customer satisfaction and quarterly customer scorecard by working closely with sales, engineering, procurement, global logistics, finance and marketing.Experienced with SAP R/3 and Business Warehouse modules enabling supply/demand planning, order management & fulfillment and Purchase Order completion.

Contract Recruiter for major customer service provider. Successfully staffed over 300 positions for special projects.General Human Resource functions to include I-9 verification, reference checks, degree verification, criminal background and credit checks.

Recruit and consult experienced professionals, including pre-screen and interview of applicants with end result of placing said individuals in permanent, direct hire positions with partner clients.Market professional staffing services to prospective and existing cients by phone, conducting client meetings and participating in business networking events. Perform adminstrative duties such as employee and client profile maintenance, contract verification and general Human Resource functions to include candidate consultation, reference checks, degree verification, criminal background and credit checks.

Recruit and consult experienced professionals, including pre-screen and interview of applicants, with end goal of placing said individuals in contract positions with partner clients. Market professional staffing services to prospective and existing clients by phone, conducting client meetings and pparticipation in business networking events. Perform administrative duties such as payroll and contract verification as well as general Human Resource functions to include employee consultation and disciplinary action and termination. Training and development of new staffing managers to include process, procedures and new business development.

Identification and solicitation of new markets while adhering to strict branding requirements. Prospecting and enrolling new clients, consistently met and exceeded monthly quotas. Planning monthly events for current and new clients including catering and activities for 150+ clients. Retention and satisfaction of 2900+ clients including management of corporate account representing 250+ clients.

Regional Account Manager II--April 2000-July 2002; outside sales representative responsible for retention and satisfaction of 80+ customers who represent over $1.6M in net revenue while realizing a 17.89% territory growth in 2001.Senior Import/ITG Specialist; Import Supervisor--June 1998-April 2000; imports and inbound transportation group processes.Import Coordinator--November 1997-June 1998; processing imports of goods for clients through US Customs.