Christine Loo Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Manage and grow biggest professional chef panel in AUS/NZBusiness development in the foodservice industry Reporting on quant/qual studies on brand health and shopping behaviours

Melbourne, Victoria, Australia

Chef role at Shu, a vegan restaurant inspired by Sichuan cuisine located in the heart of Collingwood VIC

Thornbury, Victoria, Australia

Melbourne, Australia

▪ Drive sales and maintain 75+ accounts including new businesses on my portfolio which each comes with assigned targets per month▪ Ensure that my clients are receiving the best possible service from our team and have client interactions on regularly basis▪ Investigate and press for feedback if clients are not hitting their numbers and provide relevant solutions based on their requirements and budget restrictions.▪ Constant lookout for industry updates - competitors, new… Show more ▪ Drive sales and maintain 75+ accounts including new businesses on my portfolio which each comes with assigned targets per month▪ Ensure that my clients are receiving the best possible service from our team and have client interactions on regularly basis▪ Investigate and press for feedback if clients are not hitting their numbers and provide relevant solutions based on their requirements and budget restrictions.▪ Constant lookout for industry updates - competitors, new products/services as having that awareness helps me with positioning my company for having an advantageous position in the market Show less

Sydney, Australia

▪ Understand client needs and requirements of their projects before calculating feasibility of panel performance accurately and presenting competitive quotes to clients promptly▪ Manage three offshore Project Managers ensuring that the team handles each project with successful outcomes so that we are able to meet and exceed client expectations▪ Maintain and grow client relationships to generate incremental sales revenue ensuring that quarterly targets are met▪ Responsible for the… Show more ▪ Understand client needs and requirements of their projects before calculating feasibility of panel performance accurately and presenting competitive quotes to clients promptly▪ Manage three offshore Project Managers ensuring that the team handles each project with successful outcomes so that we are able to meet and exceed client expectations▪ Maintain and grow client relationships to generate incremental sales revenue ensuring that quarterly targets are met▪ Responsible for the entire sales cycle from quoting stage, project management and post sales feedback ensuring that the highest client satisfaction levels are maintained consistently▪ Investigate lost leads by prompting feedback from clients and taking them into account for future projects▪ Provide adaptable customer experience to non-panel clients in setting up technical processes▪ Report monthly sales revenue ensuring that all invoicing details are recorded accurately▪ Initiated streamlining process on the shared drive to increase efficiencies and organization skills▪ Weekly updates to management regarding revenue generating activities, business challenges and won/loss businesses▪ Utilise Qualtrics to update survey scripts and quota design before launching and monitor fieldwork Show less

Sydney, Australia

▪ Demonstrated leadership by acting as a point of escalation for Project Managers (PMs) for any issues arising from projects and assisting the Operations Management Team with job allocations▪ Implemented a consultative approach to clients during complex studies by identifying and analyzing each project milestone from start to finish whilst managing expectations in a timely manner▪ Acted proactively by recommending feasible solutions to clients to ensure that end goals of the project… Show more ▪ Demonstrated leadership by acting as a point of escalation for Project Managers (PMs) for any issues arising from projects and assisting the Operations Management Team with job allocations▪ Implemented a consultative approach to clients during complex studies by identifying and analyzing each project milestone from start to finish whilst managing expectations in a timely manner▪ Acted proactively by recommending feasible solutions to clients to ensure that end goals of the project were met▪ Worked alongside Team Lead to create, review and roll-out relevant processes▪ Prepared and delivered presentations on new Lightspeed tools to clients and also highlighted the focus on how these tools can add value to the data collected for the study▪ Appointed as “Mainstream” Champion for the Australian PM team▪ Actioned meeting updates for the global team and consistently followed up with the wider team to ensure that mainstream was always turned on as a channel to accelerate completion rate▪ Provided guidance on best practices for all PMs in regards to client communications, panel partner updates and working with all internal teams which include programmers, data analysts and management teams▪ Organised training for PM teams including other regions in APAC on how to manage jobs with challenging specs and share best approach on running client sample studies and DSP (dynamic sampling profiling) etc.▪ Conducted audits on the maintenance of documents on the shared drive to ensure that the PM team is working within ISO guideline▪ Acted as key PM contact for top 10 highest revenue generating clients▪ Exposure to survey scripting platforms such as Decipher and Confirmit ensuring that surveys were correctly programmed based on client’s questionnaire Show less

Sydney

▪ Excelled as Data Champion for the largest automotive research syndicated study collecting voice of the customer data managing 4 tracking databases quarterly▪ Increase sales revenue from sale of Harmoni – a data visualization tool by demonstrating how to draw meaningful insights from their own data to stakeholders of the business including agencies▪ Organised regular training sessions with clients by incorporating a hands-on approach with using our software and help to identify which… Show more ▪ Excelled as Data Champion for the largest automotive research syndicated study collecting voice of the customer data managing 4 tracking databases quarterly▪ Increase sales revenue from sale of Harmoni – a data visualization tool by demonstrating how to draw meaningful insights from their own data to stakeholders of the business including agencies▪ Organised regular training sessions with clients by incorporating a hands-on approach with using our software and help to identify which key metrics are essential to track overtime▪ Delivered reports on customer segmentation, monitored shifts in market movements so clients did not miss out opportunities on targeting their ever dynamic audience▪ Provided quarterly reporting on sales, loyalty, conquests, considerations, competitors and identified reasons for choosing/rejecting brands and draw key demographics of buyers including household income▪ Provided support to the Product Teams by supplying key insights on newly launched models Show less

Westfield Eastgardens

Casual position handling tasks including frame styling, conducting pre-tests utilizing machines to determine current eye conditions such as prescription and looking for possible eye diseases. Responsibilities also include basic dispensing, provide fitting of new glasses upon collection, adjust frames for both previous and new customers as well as explaining the pricing system.

Sydney, Australia

As a mystery shopper, I was required to obtain information from various clients by imitating as a customer to evaluate their customer service. Required to adhere to strict instructions given by my employer in order to make fair and just professional evaluations

Sydney, Australia

Identify charismatic people within social groups that heavily influence the group's opinions and interview them about their views on current and emerging trends in fashion, music and consumer brands. Write articles to provide insights to social trends based on results found and day to day observations

Petaling Jaya, Malaysia

Devised business strategies and plan formulations, operational efficiencies and effectiveness improvements, enabling technology and human resource advisory. Involved in assisting in performing research and data gathering. Assisted in project administration works (filing and documentation). Underwent online training sessions to comprehend KPMG’s methodologies and its application. Prepared presentation slides for clients and converted raw data utilizing MS Office Powerpoint and Excel.

Kuala Lumpur

Conducted audit planning which covers risk assessment. Major verification of sales, purchases and operating expenses in the Income Statement to the supporting documents were also performed. Executed substantive testing and examination of evidence relating to Property, Plant and Equipment, Receivable, Payables and Cash and Bank Balances in the Balance Sheet. Other tasks included a review of journal entries, related party transactions and an assessment of companies as going concerns.

Certificate Iii, Patisserie

Commerce, Accounting, Marketing

Activities and Societies: Malaysian Students' Organisation Social Director, Blue Shirt Volunteer Program, Annual Dance and Dinner.

Foundation Studies, Commerce

Activities and Societies: Red Shirt Volunteer Program Achieved GPA score of 8.4 out of 10

Spm (High School Certificate), English, Malay, Mathematics, Accounting, Economics, History, Moral Education

Activities and Societies: Tae Kwon Do Club, Dance Club, In-house Cheerleading Squad, In-house Road Relay Runner