Client Innovation Center Leader - established new IBM Center directly responsible for facility setup, hiring and delivery by diverse technical, functional and leadership team. Responsible for full center results - resources, utilization, financial, operation controls and growth. Strong collaboration across service lines, industries and account executives to meet client demands across all technology areas.Accomplished Business Area Manager and Delivery Project Executive managing large, global delivery teams in support of client operations. Responsible for all aspect of delivery including SLA's, KPI's, Financial Management, Data Security & Privacy along with ITIL Service delivery. Proven track record in customer service, delivery excellence and process improvement initiatives.Broad experience with Process Improvement implementation and sustainment projects, member of SEPG bringing account to CMMI level 3 certification and a Six Sigma Greenbelt. Developed and delivered Client Service training material to outsourcing organization. Delivered SAP training to corporate and client resources in US and UK.Previous experience includes consulting, implementation and project management services for Limited Brands, Disney, Marathon Oil, Credence, Erie County NY, Nissan Motors, Chevron-Texaco, Lucent Technologies and BP (Amoco).Specialties include leadership, motivational management, teamwork and delivery excellenceSpecialties: Outsourcing Delivery, Program and Project Management, Process Improvements, Training development and delivery and 16 + yrs of SAP