Christine Solano Email & Phone Number

Mclean, Virginia

Responsible for the Community Lending customer relationships for Freddie Mac covering Iowa, Kansas, Minnesota, Missouri and Nebraska. As an Account Executive my responsibilities include understanding Freddie Mac's products, services, processes and policies in order to effectively support our customers and represent Freddie Mac.

- Project Management activities that directly support Multifamily’s senior management team, customers and advisory committees- Key leadership role responsible for the overall success of the Multifamily CustomerConference; leading the team in developing the breakout sessions; managing thedevelopment of the conference app and coordinating numerous activities and resourcesBusiness Management activities in support of the divisions objectives- Responsibilities include daily engagement with senior management on Business PerformanceReporting or the Board- Recipient of Above & Beyond awards (2014/2015)

Responsible for the eMortgage offering and expansion to additional customers and vendors whilestreamlining Freddie Mac’s requirements- Led a collaborative effort that came up with the Programmatic Certification Solution foreMortgages- Led a cross-divisional team in developing the Programmatic Certification solution- Recipient of the ‘Bright Idea” award for the eNote certification solution (2013, patentpending)- Played a key role in the distribution of Freddie Mac’s Automated Valuation Model, HomeValue Explorer (HVE) and the day to day operations, responding to lender and vendorinquiries, setup requests, preparing monthly status reports and market research

Managed rollouts associated with regularly scheduled and off-cycle Selling Bulletins by coordinatingwith Communications, Offerings, Training, Sales, and other internal departments to determinereadiness and to establish integrated rollout work plans- Supported Sales and other externally facing employees after a rollout has taken place toenable them to obtain clarifications/additional information in a timely manner- Reported Customer Market Management mailbox trends based on frequently asked questionsand common clarifications needed to Offerings, Customer Education and Communications- Regularly track issues/questions to ensure any market trends are identified- Hosted numerous internal Hot News Calls by leveraging WebEx technology

Provided project management and reporting support for the sales organization- Managed the planning, membership and project plans for Single Family’s Advisory Boards- Led the sales initiative to implement a new customer activation process with ourcommunications, web, operations, and training teams- Managed monthly volume reports for Freddie Mac’s Trade Group Alliances includingAmerican Bankers Association, Independent Community Bankers Association and the CreditUnion National Association- Managed the trade group implementation process and monthly reporting for our trade groupalliances

Worked directly with account managers in the Sourcing Division to ensure their customer base wassuccessfully utilizing Freddie Mac’s Selling System to price, evaluate and deliver their loans toFreddie Mac- Trained and new Seller/Servicers to use Freddie Mac’s Selling- Presented Selling System training and efficiencies to several key customers- Proactively communicated and educated both internal sales and customers on any changesor enhancements to the Selling System- Successfully resolved operational issues in a timely fashion- Managed technology integration with small and mid-size lenders- Contributed to the overall redevelopment and design of the Selling System resource centeron freddiemac.com

- Supported corporate accounts and community lenders, by addressing issues regardingcredit, billing, pricing, technology and servicing- Participated in the Customer Activations Integrated Lender Team designed to streamline theactivation process for newly approved Seller/Servicers- Acted as the main point of contact for newly approved Seller/Servicers in the corporateaccount segment and assisting these sellers on how to get started doing business withFreddie Mac

Bachelor Of Arts, Communications

Activities and Societies: Field Hockey, Alpha Omicron Pi

Bachelor'S Degree, Communications

Education record