Christopher A. Email & Phone Number

Mechanicsville, Virginia, United States

United States

United States

Midlothian, Virginia, United States

• Aid customers in securing credit approval• Schedule weekly appointments and facilitate daily customer outreach• Respond readily to customer needs through Discovery• Cricual to new hire training efforts• Work diligently to help the store surpass set sales metrics

United States

Richmond, Virginia, United States

• Crafted sales and service plans, examining progress in reaching related goals• Directed efforts across 14 in-store branch locations, managing 75 staff across Central VA inclusive of Williamsburg, Yorktown, Farmville and Lynchburg• Held divisional trainings across all organizational levels, covering sales, service, ethics and leadership topics• Key to staffing processes such as recruitment, interviwwing, and hiring at all branch levels• Held monthly one-on one meetings, along with leadership development meetings, and weekly performance calls• Alleviated branch risks by working effectively with staff, working together to maintain operational excellence and schedule according to business needs• Partnered with branch leaders on business reviews and action plans, acting together on branch opportunities• Called on Emotional Intelligence and Accountable Manager training techniques to mentor and teach Branch Managers during branch visits, one-on-one meetings and weekly follow-up calls• Studied business behaviors to act on trends and opportunities to secure additional branch income• Leveraged preventative training to identify and resolve customer concerns and branch escalations• Authored, approved and shared branch personal reviews on a quarterly basis

Richmond, Virginia, United States

• Coordinated daily and big-picture branch functions, furnishing subject matter expertise in banking and leadership to drive sales, customer service and business goal achieivement• Created and led a statewide training and a new hire onboarding program that proved to be engaging and effective• Guided the progress of 15 Branch Trainers, leading them through weekly pulsecalls, branch observation days and staff one-on-ones• Spearheaded divisional training throughout organizational levels covering important topics such as sales, service, ethics and leadership• Supervised branch staff managing tasks pertinent to training, mentoring, performance assessment, coaching, scheduling, prioritizing and workflow assigment• Set forth regional trainings for entry-level and management staff, leading branch mystery shops to glean objective training feedback • Served as a Bank representative in the community, partook in boards/committees and collaborated with charitable organizations; included organizing and leading financial literacy classes and engaging in local professional networking• Fueled progress, gauging operational alignment with branch goals and devising performance improvements to identify and bridge gaps• Maintained a positive Bank image, forging effective professional relationships with customers, staff and retail partners; acted as an effective intermediary between the branch and corporate staff• Rectified complex service concerns and staff disputes, assessing tasks in need of managerial approval• Actively participate in branch and community events as a representative of the Bank• Played a key role in completing special projects

Glen Allen, Virginia, United States

Mechanicsville, Virginia, United States

Mechanicsville, Virginia, United States