- Lead requirements gathering, analysis, and process enhancements for large-scale business operations.- Lead IT development team through sprints and overall project work, providing direction and prioritization.- Extrapolate and analyze data from business groups and business systems to determine possibilities for enhancements. - Translate business needs into technical specifications, collaborating closely with developers for successful implementation.- Align stakeholders, resolve issues, and maintain high customer satisfaction through effective leadership.- Bridge communication gaps between technical and non-technical teams, driving efficiency improvements.- Audit internal developers and third party vendors to ensure requirements and SOW are met. - Conduct interviews to create Customer Journey Maps to identify gaps and help drive process improvements for the Customer User Experience.- Serve as UI/UX Design knowledge expert when creating new applications, or converting existing application to a new platform.- Engage and report project status to senior leadership to increase visibility of work completed.- Fulfill Project Management responsibilities for small and large scale IT projects such as: - Work directly with vendors and IT to prioritize work - Liaison with the business and stakeholders to communicate direction and status of projects - Establish timelines for critical milestones

Consulting Assignments:Ingram Content Group (ICG) - Jan. 4, 2018 to Current- Gathered application requirements and crafted detailed documentation.- Collaborated with stakeholders to analyze application functionality, identifying areas for optimization and enhancement.- Guided the development of a new application to meet evolving business needs.

- Led global collaboration to create impactful training videos introducing initiatives, policies, and changes.- Served as a subject matter expert, guiding clients through video creation to meet objectives.- Set internal video creation standards and established best practices, optimizing content quality.- Independently created and edited videos, against tight deadlines and contributing to cost savings.

- Championed metric compilation, asset recovery, and invoicing oversight, recovering over $1M annually.- Directed three high-performing teams focused on software exceptions, asset recovery, and PO invoices.- Provided analytical validation for solutions, bridging technical and business perspectives.- Collaborated directly with the companies global Directors (US, Canada, UK/Ireland, Nordics, and Germany) to prepare presentations for stakeholders.

- Facilitated collaboration between maintenance, training, communication, and external client teams.- Led efforts to address training issues and application defects, ensuring seamless user experiences and optimal outcomes.- Contributed to critical application design and development, translating concepts into functional interfaces.- Contributed to the design and development of an Internet Initial Claims application.- Participated in the general and detailed design of the screens within the application.- Created test scripts based off the detailed design and business requirements.- Executed test scripts covering the applications functionality.