Christopher C. Email & Phone Number

Atlanta, Georgia, United States

Norcross, Georgia

Atlanta, Georgia

The Systems Administrator for Coca-Cola's Apple device management solution, Windows configuration management solution, cloud document collaboration solution, and endpoint back-up solution. I am also the back-up mobile device management administrator. I have experience working with change management, ITIL, and ticketing systems like ECAPS, Service-Now, and.

Atlanta, Georgia

Service Transition Analyst is a role responsible for:-Working with project teams to identify support work that can be performed in the Global Support Center. -Helping to create and facilitate training to teams with-in the Global Support Center.-Ensure that proper documentation is created or provided for all transitions.-Work with higher level support teams.

Atlanta GA

Assist and train team members with existing and new technologies. Interface with project teams to transition knowledge to global support (1st and 2nd level) for new applications. Provide 2nd level support to customers directly. Assisted in transitioning 3rd level support tasks down to 2nd level using automation tools and PowerShell scripting. To prevent.

Greater Atlanta Area

Lead desk is a Major Incident Management role responsible for:-Coordinating response from support teams for IT outages and other impactful incidents-Establish business impact-Drive incident resolution based on business impact-Communicate major incidents to all relevant levels of leadership and stakeholders in the organization and continue to provide.

Supported the BlackBerry Enterprise Sever, Exchange, Outlook, and SharePoint tools for Coca-Cola Refreshments.