Christopher Adragna Email & Phone Number

Poughkeepsie, New York, United States

Poughkeepsie, New York, United States

This role is within the Customer Experience team which works directly with the company’s contact center, operations, accounting, finance, and billing departments. The Business Analyst – Customer Experience works extensively within recently implemented SAP meter to cash Customer Information System (CIS). The Business Analyst will work on key strategic.

Monroe, New York, United States

• Responsible for maintaining and updating all revenue and non-revenue electric meter systems and programs utilizing manufacture supplied software.
• Responsible for the development and maintenance of computer system operating procedures for Customer Meter Technology Operations.
• Troubleshoots communication problems encountered with remote meter reading systems, Itron handheld, and AMI systems.
• Provides support for the testing, integration, and maintenance of advanced billing schemes such as Retail Access, Demand Side Management, and Real Time Pricing.
• Develops all customer aggregations’ on multiple recorder locations to support Billing, and Energy Management for load forecasting.
• Develops all required automated interrogation schedules in the MV90 Translation system to retrieve data required to meet end users schedules.

Oversees all Company Use accounts including billing and financial issues such as General Ledger numbers to assign debits/credit· Attentively handles the high bill report to ensure all work is completed within a requested amount of time and with succinct execution· Professionally interacts with multiple levels of management· Regularly works with Customer.

Professionally researched and resolved all inbound customer inquiries· Exceptional understanding of New York, New Jersey and Pennsylvania State Regulations· Advanced knowledge of Company policies, procedures and Tariffs· Effectively assisted in obtaining the departmental Telephone Service Factor goal· Performed Customer Service operations such as Work Flow.

Bachelor Of Science - Bs, Business Administration And Management, General

As, Computer And Information Sciences And Support Services