Experience completing Pension Regulatory filings such as Form 8, AIR, PBGF and Financial StatementsExperience reading and putting into practice Pension Plan TextsExperience translating documents for business useFamiliarity with government pension plans including the Canada Pension Plan and Old Age Security

Experience in manipulating sample data from Canada Post’s products and services to evaluate trends and data anomalies. Responsible for the opening and closing of Cost Centre accounts for Canada PostResponsible for the maintenance of the Cost Centre Hierarchy for Canada Post

Used knowledge of CPC pay, staffing and benefit policies and procedures to administer the short term disability plan for Canada Post employees. Communicated with employees and insurance providers via telephone, email and letter mail about their benefit policies.

Conducted audits of multiple pension interfaces from SAP to a third party administratorResponsible for the review of data validation files used to calculate the actuarial valuation of the pension plan.Created and conducted audit and quality management processes to ensure the integrity of the pensionable data.Created and implemented new administrative processes for the Pension Centre in efforts to increase efficiency. Worked with internal and external auditors to satisfy… Show more Conducted audits of multiple pension interfaces from SAP to a third party administratorResponsible for the review of data validation files used to calculate the actuarial valuation of the pension plan.Created and conducted audit and quality management processes to ensure the integrity of the pensionable data.Created and implemented new administrative processes for the Pension Centre in efforts to increase efficiency. Worked with internal and external auditors to satisfy legislative requirements.Calculated the amount owed with and without interest for members who received illegal return of contributions. Helped develop impact assessments and take to company sales updatesFamiliar with provincial labour regulations, collective agreements and various labour organizations.Coordinated the creation and delivery of 55,000 pension statements across Canada. Experience as Records Management CoordinatorAdvised Canada Post Labour Relations on Federal Pension legislationResponsible for co-ordinating the release of the Canada Post Pension Plan statement and aligning the Pension Centre Yearend activities across several departments in Canada Post. Show less

Arranged Payment from the Pension fund for various invoicesPrepared authorization letters for upper managementWorking experience gained with financial ledger software – ACCPACResponsible for statutory reporting – month end financial statements and Statistics Canada quarterly surveys.Reviewed member pension information and rectified discrepancies in contracts and payroll deductions. Collected arrears, or refunded deductions when required.Calculated the balance owed for leave… Show more Arranged Payment from the Pension fund for various invoicesPrepared authorization letters for upper managementWorking experience gained with financial ledger software – ACCPACResponsible for statutory reporting – month end financial statements and Statistics Canada quarterly surveys.Reviewed member pension information and rectified discrepancies in contracts and payroll deductions. Collected arrears, or refunded deductions when required.Calculated the balance owed for leave without pay arrears in respect to the Canada Post Pension Plan contributions. Show less

• Analysed reports on agent productivity and service standards.• Created schedule for Contact Centre of approximately 100 agents. • Experience conducting shift bidding process in a unionized environment.

Experience responding to customer complaints and orders via telephone and email in a high volume contact centre for Canada Post.Experience in competency based interviewing.Experience in leading a team of 10 employees in a contact centre environment in a unionized environment.

Sales Team supervisor and Product Knowledge Specialist at Sears Canada for over 3 years.Responsible for assisting customers in the Sporting Goods, Hardware, Electronics, Paint and House wares Departments. Experience in cash transactionsExperience in upselling with the Sears Credit Card and product Maintenance Agreements.