As a Regional Healthcare ITM, I am responsible for the hands-on management of network administration, help desk operations, access control, information security, and cyber security across our region. I monitor the portal and assign tickets to ensure efficient help desk management, collaborating with end users to troubleshoot and resolve IT issues. I implement new IT systems and upgrades, maintain a comprehensive IT asset and network inventory, and manage user accounts for both internal and external IT systems. Additionally, I partner with the Training Department to coordinate delivery, provide leadership and development opportunities for my direct reports, and oversee IT purchasing and supply management.

As an IT Manager, I bring experience in managing and leading IT teams in a distributed environment. I am a strategic thinker with a strong background in project management, IT operations, infrastructure management, and data analysis. My expertise in implementing and maintaining IT systems and infrastructure has allowed me to drive business growth and improve efficiency for organizations. I am a results-driven leader with a proven track record of delivering projects on time and within budget. I am a strong communicator and collaborator. I am able to work effectively with cross-functional teams and stakeholders at all levels. I continue to seek opportunities to stay current with the latest technologies and industry trends.

Configuration of LAN/WAN equipment across a multi-site environment.SD-WANFirewallsRoutersSwitchesAdvise Director of IT on hardware, software, and configuration changes to standardize sites and streamline setup of network devices at sites.Research, purchase, and implement new phone system to unify site communications.Point of escalation for user related network issues.Setup and configure network monitoring for all sites.Setup network security and auditing.Research and graph technical environment using Visio to ensure accurate and up to date network visibility.

Network Support Analyst

ESSENTIAL JOB FUNCTIONS:Effective deployment and maintenance of client-server applications.Effectively diagnose and troubleshoot computer malfunction relating to faulty hardware, software, server and/or network.Coordinate desktop and peripheral device maintenancePlan and coordinate all desktop maintenance activities.Deploy and maintain operating systems and software titles for each building via disk imaging and other automated deployment technologies.Effectively plan and coordinate large desktop, laptop, and mobile device rollouts.Maintain Smartboard technologies – update firmware and provide supportOTHER JOB FUNCTIONS:Communicate effectively with staff and students regarding maintenance of technology.Conduct training as necessary for staff in the proper use of technology equipment.Research and implement preventative maintenance procedures for district technology services.Lead special technology projects as required.Attend training as required by administration.

Computer warranty repair for General Electric Company.

Process Guide- Assist Process Manager in running sort and presort sections of warehouse. General responsibilities- Sort and ship all product entering the warehouse to stock other customer facing warehouses.

Categorize and research export shipments and submit for export clearance.

I supervise a security team in Troy, Ohio with my responsibilities revolving around keeping the post staffed and maintaining order and discipline.

Freelance Microsoft Office support.

- Worked as a ground electronics repairman and then as an electronics repair supervisor. - Deployed in support of Operation Iraqi Freedom acting as a police trainer on a Police Transition Team- Trained, mentored, and guided junior marines in the performance of their tasks and the expectations of the Marine Corps