Christopher B. Email & Phone Number

Crofton, Md, Us

United States

• Key contributor in a multi-level Engineering Team made up of the Service Desk, Centralized Service, NOC, Security Services, and mission critical Security Projects.• Developed scripts and automation within our automation console to help strengthen daily workflow processes that ensure top notch security solutions.• Managed and contributed to the NOC Team comprised of over five NOC Engineers that allowed me to utilize my expert level troubleshooting skills as a Tier 3 Engineer.• Remediate complex technical issues that required me to perform root cause analysis which I documented and put into the company repository to allow Engineers in the future to minimize complicated workflows.• Worked with higher management to engage known trouble issues that required a sense of urgency and advanced remediation techniques which I implemented and monitored daily.• Acted as a POC for all Engineers that ran into trouble tickets or issues that required a higher level of technical expertise during normal and after hours.

Baltimore, Maryland, United States

• Intricate part of our Engineering Team while working on correcting various types of complex issues that would be performed remotely or as needed on site.• Worked with a small Team that was held to high, strict standards when servicing clients that included taking orders directly from our Director of IT, one other Senior Help Desk Engineer, and coordinating with the Field Engineers to handle all trouble requests within a timely fashion to adhere to the SLA agreements.• Performed remediation that included sandboxing to isolate real time security threats which led to proper mitigation and handling of unknown threat vectors.• Meticulously updated technical documentation that would coincide with prior testing and known practices that were marked as fixes for high severity problem tickets.• Communicated to C Level Management to correct broken processes and gave Security overview presentations to mitigate clients from improper handling of sensitive information when complying with HIPPA standards.

Glen Burnie, Maryland

• Dispatch to hospitals, medical facilities, or government buildings to properly troubleshoot all types of computer devices/peripherals, software/hardware issues, networking, security, cloud computing, and licensing problems.• Decision making with Information Systems on projects including deployment within networking, server setup and configurations, patching, VMware deployment and configuration, spinning up VM’s, managing the VM environment remotely to ensure all levels of implementation have been addressed, and licensing VM’s per host count.• Assist with new projects and installations as directed by our company which include CAD/blueprint readings.• Document all time, travel, parts, and services within my RMM software to ensure accountability to standard tickets, emergency tickets, and project tickets.

Washington D.C. Metro Area

• Worked within VMware environment standing up VMware server 6.5.• Utilizing vCenter to implement different services and knowing what is used to install these services for deployment.• Performed domain administrator capacities within an Enterprise Office 365 environment including Azure, SharePoint, and Access.• Configured firewalls and understanding the infrastructure of each client to remedy changes necessary to ensure firewall configuration stability.• Analyzed/resolved technical issues relating to O365 system architecture and managed Microsoft Exchange Servers,Active Directory applications, and public folders.

Baltimore, Maryland

• Design, architecture, and implementation of multiple extranets connectivity in low latency Datacenters.• Experience designing global DMZ architecture across Tier 2, 3, and 4 datacenters.• Responsible for monitoring the Ticket Queue for incoming incidents/requests using several ticketing systems while communicating through various channels.• Worked with a wide range of technologies within my role including, but not limited to: Active Directory, Office 365, software and hardware configuration, terminal server access, server/SQL database problems, server down/data corruption, running reports in Excel/Crystal Reporting, application support, networking/connectivity/ISP issues, security vulnerability assessments, VMware/virtualization, sandboxing, command line proficiency using CMD orPowerShell, creating clear and easy to follow documentation stemming from advanced level troubleshooting concepts or completed remediation.• Helped coordinate scheduled tickets and assisted my Team Lead/Project Manager daily.

Columbia, Maryland

• Utilized Microsoft Access SQL for queries, database management, running different macros to process, input, output, and download information.• Worked with the Programming Development Team to fix bugs and scripting issues related directly to internal systems that are internetworked.

Associate Of Arts And Sciences - Aas, Information Technology

Computer Networking Technology

Associate Of Arts And Sciences - Aas, Business Administration And Management, General

Business Administration

General Studies, General Studies

General Studies