Christopher Bales Email and Phone Number
Christopher Bales work email
- Valid
- Valid
- Valid
- Valid
Christopher Bales personal email
Experienced Customer Success Manager with 15+ years of experience in driving customer satisfaction and retention. Skilled in building strong client relationships, leading cross-functional teams, and driving organizational success through effective program management. Strong communicator and problem solver, able to navigate challenging situations and foster collaboration to achieve shared goals.
Cato Networks
View- Website:
- catonetworks.com
- Employees:
- 1337
-
Cato NetworksRaleigh, Nc
-
Senior Customer Success Program ManagerZscaler Oct 2022 - PresentSan Jose, California, Us• Led and managed a high-impact program with a $30+ million book of business and 15+ members driving strategic initiatives and delivering results for a key financial services client.• Directed cross-functional teams across pre-sales, post-sales, technical support, product management, and engineering, ensuring seamless collaboration and successful project execution.• Coordinated multiple concurrent projects, prioritizing resources and timelines to meet stakeholder objectives while maintaining high standards of quality and performance.• Developed and implemented program strategies, tracking progress against key metrics and KPIs, and providing regular status updates to senior leadership and stakeholders. -
Senior Customer Success ManagerZscaler Jan 2019 - Oct 2022San Jose, California, Us• Managed $20+ million in annual recurring revenue.• Established scalable processes and best practices for customer onboarding and adoption initiatives, resulting in increased product usage and customer satisfaction. • Led process improvement project that created standard procedures and incident response for technical support team.• Developed and implemented data-driven Customer Success Plans reducing churn rates and increasing upsell opportunities. • Facilitated regular business reviews and executive meetings with key stakeholders, providing insights and recommendations on cybersecurity posture, performance metrics and overall effectiveness of the Zscaler program.
-
Senior Customer Success ManagerCisco Apr 2018 - Jan 2019San Jose, Ca, Us• Managed $9+ million in annual recurring revenue.• Developed and implemented strategies and processes to optimize customer lifecycle.• Collaborated closely with sales, product management, and support teams to establish onboarding success criteria and ensure successful implementation and adoption of WebEx services. • Identified and addressed key areas of improvement in WebEx functionality and usability based on customer feedback, leading to a decrease in churn and an increase in upsells. • Created comprehensive training materials that facilitated faster customer proficiency with the product.• Built and maintained customer success reporting and dashboards providing visibility into team performance and customer health. -
Customer Success ManagerVeritas Technologies Llc Jan 2016 - Apr 2018Santa Clara, California, Us• Managed business of $10+ million in annual recurring revenue.• Architected and launched a Strategic Accounts Program to drive additional revenue stream for Veritas’ largest customers, resulting in over $2 million in added software and services revenue.• Managed project that implemented success plans for customers that outlined their business objectives, metrics for success, potential issues, and provided recommendations so ROI is met. -
Senior Account ManagerSas Oct 2008 - Jan 2016Cary, Nc, Us• Managed $3 million East Inside Sales business for JMP analytical software. Responsible for day to day business including forecasting, pipeline development, training and hiring.• 2014 Elite Sales Circle Member (Award for Top Sales Team Worldwide).• Outstanding Sales Award recipient 2010, 2011, 2013, 2014 for achieving over 100% of quota. -
Account ManagerProgress Software May 2006 - Sep 2008Burlington, Massachusetts, Us• 2007 Top Sales Representative for Inside Sales.• Pro Club Award recipient in 2006 and 2007 for achieving over 110% of quota.
Christopher Bales Skills
Christopher Bales Education Details
-
North Carolina State UniversityBachelor'S Degree
Frequently Asked Questions about Christopher Bales
What company does Christopher Bales work for?
Christopher Bales works for Cato Networks
What is Christopher Bales's role at the current company?
Christopher Bales's current role is Customer Success Manager at Zscaler.
What is Christopher Bales's email address?
Christopher Bales's email address is ch****@****tas.com
What schools did Christopher Bales attend?
Christopher Bales attended North Carolina State University.
What skills is Christopher Bales known for?
Christopher Bales has skills like Account Management, Sales, Sales Operations, Business Analytics, Objection Handling, Enterprise Software, Solution Selling, Sas, Leadership, Saas, Sales Process, Business Intelligence.
Who are Christopher Bales's colleagues?
Christopher Bales's colleagues are Michael Bodinovskii, Carl Bomediano, Niels Den Otter, Cissp, Itai Zelinger, Daniel Blog, Omer Kaplan, Adam Fershtman.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial