Christopher Bales Email & Phone Number

Raleigh, NC

San Jose, California, US

• Led and managed a high-impact program with a $30+ million book of business and 15+ members driving strategic initiatives and delivering results for a key financial services client.
• Directed cross-functional teams across pre-sales, post-sales, technical support, product management, and engineering, ensuring seamless collaboration and successful project execution.
• Coordinated multiple concurrent projects, prioritizing resources and timelines to meet stakeholder objectives while maintaining high standards of quality and performance.
• Developed and implemented program strategies, tracking progress against key metrics and KPIs, and providing regular status updates to senior leadership and stakeholders.

San Jose, California, US

• Managed $20+ million in annual recurring revenue.
• Established scalable processes and best practices for customer onboarding and adoption initiatives, resulting in increased product usage and customer satisfaction.
• Led process improvement project that created standard procedures and incident response for technical support team.
• Developed and implemented data-driven Customer Success Plans reducing churn rates and increasing upsell opportunities.
• Facilitated regular business reviews and executive meetings with key stakeholders, providing insights and recommendations on cybersecurity posture, performance metrics and overall effectiveness of the Zscaler program.

San Jose, CA, US

• Managed $9+ million in annual recurring revenue.
• Developed and implemented strategies and processes to optimize customer lifecycle.
• Collaborated closely with sales, product management, and support teams to establish onboarding success criteria and ensure successful implementation and adoption of WebEx services.
• Identified and addressed key areas of improvement in WebEx functionality and usability based on customer feedback, leading to a decrease in churn and an increase in upsells.
• Created comprehensive training materials that facilitated faster customer proficiency with the product.
• Built and maintained customer success reporting and dashboards providing visibility into team performance and customer health.

Santa Clara, California, US

• Managed business of $10+ million in annual recurring revenue.
• Architected and launched a Strategic Accounts Program to drive additional revenue stream for Veritas’ largest customers, resulting in over $2 million in added software and services revenue.
• Managed project that implemented success plans for customers that outlined their business objectives, metrics for success, potential issues, and provided recommendations so ROI is met.

Cary, NC, US

• Managed $3 million East Inside Sales business for JMP analytical software. Responsible for day to day business including forecasting, pipeline development, training and hiring.
• 2014 Elite Sales Circle Member (Award for Top Sales Team Worldwide).
• Outstanding Sales Award recipient 2010, 2011, 2013, 2014 for achieving over 100% of quota.

Burlington, Massachusetts, US

• 2007 Top Sales Representative for Inside Sales.
• Pro Club Award recipient in 2006 and 2007 for achieving over 110% of quota.