Martin Smith Email & Phone Number
Who is Martin Smith? Overview
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Martin Smith is listed as Sales Operations Specialist at Cato Networks, a company with 251 employees, based in Atlanta, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Martin Smith.
Martin Smith previously worked as Customer Success Specialist at Vonage Business and Executive Response and Porting Supervisor at Vonage. Martin Smith holds Bachelor Of Arts - Ba, Drama And Dramatics/Theatre Arts, General from The University Of Georgia.
Email format at Cato Networks
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About Martin Smith
12 years of Customer Care and Customer Success Experience in Telecommunications with Vonage. Launched several teams including Partner Support and Executive Response Team. Enabled the Customer Success to retain and grow the customer base. Experienced with Salesforce, Sugar. Zeus, Tableau, and Gainsight.
Martin Smith's current company
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Martin Smith work experience
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Customer Success Specialist
Supported Customer Success Managers(CSMs) to ensure customer growth of mid-market and enterpriseDocumented and updated all Customer Success(CS) processes, workflows, and knowledge bases across all lines of business to provide easy access to CS Team; Launched and updated CS Playbook and CS Homepage as a tool to ensure proper workflow and process of CS Team.
Executive Response And Porting Supervisor
Led in requirements creation for Vonage platform enhancements including Billing Platform, Number Transfer Automation that lead to reduction in agent handle time and 25% lift in customer satisfactionExecuted BUAT providing detailed feedback to development organizations that directly lead to deployment of Number Transfer AutomationLaunched Executive Response.
Customer Care Supervisor
Led team of 16 full time employees to #2 team ranking in Vonage contact center; Improved team's average handle time from 11:30 to 9:45Led deployment of Aspect project to help Workforce Management schedule agents breaks and lunches to meet complianceHandled complaints, provided appropriate solutions and alternatives within appropriate timeframes and.
Customer Care Team Lead
Assisted leading a team of 16 full time employees to #2 team ranking in Vonage contact centerLed Aptela merger team in migration of customers from Aptela platform to Vonage platform after purchase of AptelaLaunched Partner Support team by creating processes for the team to follow while being sole POC for the first white label account BetterWorld
Customer Care Representative
Colleagues at Cato Networks
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Adam Fershtman
Colleague at Cato NetworksTel Aviv District, Israel, Israel
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Jeff Peterson
Colleague at Cato NetworksGreater Phoenix Area, United States
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Nicole Dibble
Colleague at Cato NetworksUnited States, United States
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Shahar Zilka
Colleague at Cato NetworksTel Aviv-Yafo, Tel Aviv District, Israel, Israel
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Ariel Williams, Mba
Colleague at Cato NetworksAtlanta Metropolitan Area, United States
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Yaara Danino 🇮🇱
Colleague at Cato NetworksTel Aviv-Yafo, Tel Aviv District, Israel, Israel
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Guy Pilz
Colleague at Cato NetworksDenmark, Denmark
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Lukas Fuchs
Colleague at Cato NetworksMunich, Bavaria, Germany, Germany
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Sean Majeski
Colleague at Cato NetworksGreater Boston, United States
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Matthew Tan
Colleague at Cato NetworksAmsterdam, North Holland, Netherlands, Netherlands
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Martin Smith education
Frequently asked questions about Martin Smith
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What company does Martin Smith work for?
Martin Smith works for Cato Networks.
What is Martin Smith's role at Cato Networks?
Martin Smith is listed as Sales Operations Specialist at Cato Networks.
Where is Martin Smith based?
Martin Smith is based in Atlanta, Georgia, United States while working with Cato Networks.
What companies has Martin Smith worked for?
Martin Smith has worked for Cato Networks, Vonage Business, and Vonage.
Who are Martin Smith's colleagues at Cato Networks?
Martin Smith's colleagues at Cato Networks include Adam Fershtman, Jeff Peterson, Nicole Dibble, Shahar Zilka, and Ariel Williams, Mba.
How can I contact Martin Smith?
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What schools did Martin Smith attend?
Martin Smith holds Bachelor Of Arts - Ba, Drama And Dramatics/Theatre Arts, General from The University Of Georgia.
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