Martin Smith
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Martin Smith Email & Phone Number

Sales Operations Specialist at Cato Networks
Location: Atlanta, Georgia, United States 6 work roles 1 school
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Current company
Role
Sales Operations Specialist
Location
Atlanta, Georgia, United States
Company size

Who is Martin Smith? Overview

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Quick answer

Martin Smith is listed as Sales Operations Specialist at Cato Networks, a company with 251 employees, based in Atlanta, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Martin Smith.

Martin Smith previously worked as Customer Success Specialist at Vonage Business and Executive Response and Porting Supervisor at Vonage. Martin Smith holds Bachelor Of Arts - Ba, Drama And Dramatics/Theatre Arts, General from The University Of Georgia.

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Email format at Cato Networks

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Cato Networks

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Profile bio

About Martin Smith

12 years of Customer Care and Customer Success Experience in Telecommunications with Vonage. Launched several teams including Partner Support and Executive Response Team. Enabled the Customer Success to retain and grow the customer base. Experienced with Salesforce, Sugar. Zeus, Tableau, and Gainsight.

Current workplace

Martin Smith's current company

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Cato Networks
Cato Networks
Sales Operations Specialist
tel aviv, israel
Employees
251
AeroLeads page
6 roles

Martin Smith work experience

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Sales Operations Specialist

Current
May 2023 - Present

Customer Success Specialist

Supported Customer Success Managers(CSMs) to ensure customer growth of mid-market and enterpriseDocumented and updated all Customer Success(CS) processes, workflows, and knowledge bases across all lines of business to provide easy access to CS Team; Launched and updated CS Playbook and CS Homepage as a tool to ensure proper workflow and process of CS Team.

Jan 2019 - Jan 2023

Executive Response And Porting Supervisor

Led in requirements creation for Vonage platform enhancements including Billing Platform, Number Transfer Automation that lead to reduction in agent handle time and 25% lift in customer satisfactionExecuted BUAT providing detailed feedback to development organizations that directly lead to deployment of Number Transfer AutomationLaunched Executive Response.

Feb 2015 - Jan 2019

Customer Care Supervisor

Led team of 16 full time employees to #2 team ranking in Vonage contact center; Improved team's average handle time from 11:30 to 9:45Led deployment of Aspect project to help Workforce Management schedule agents breaks and lunches to meet complianceHandled complaints, provided appropriate solutions and alternatives within appropriate timeframes and.

Jan 2014 - Jan 2015

Customer Care Team Lead

Assisted leading a team of 16 full time employees to #2 team ranking in Vonage contact centerLed Aptela merger team in migration of customers from Aptela platform to Vonage platform after purchase of AptelaLaunched Partner Support team by creating processes for the team to follow while being sole POC for the first white label account BetterWorld

Jan 2013 - Jan 2014

Customer Care Representative

Atlanta, Georgia

Apr 2011 - Jan 2013
Team & coworkers

Colleagues at Cato Networks

Other employees you can reach at catonetworks.com. View company contacts for 251 employees →

1 education record

Martin Smith education

FAQ

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What company does Martin Smith work for?

Martin Smith works for Cato Networks.

What is Martin Smith's role at Cato Networks?

Martin Smith is listed as Sales Operations Specialist at Cato Networks.

Where is Martin Smith based?

Martin Smith is based in Atlanta, Georgia, United States while working with Cato Networks.

What companies has Martin Smith worked for?

Martin Smith has worked for Cato Networks, Vonage Business, and Vonage.

Who are Martin Smith's colleagues at Cato Networks?

Martin Smith's colleagues at Cato Networks include Adam Fershtman, Jeff Peterson, Nicole Dibble, Shahar Zilka, and Ariel Williams, Mba.

How can I contact Martin Smith?

You can use AeroLeads to view verified contact signals for Martin Smith at Cato Networks, including work email, phone, and LinkedIn data when available.

What schools did Martin Smith attend?

Martin Smith holds Bachelor Of Arts - Ba, Drama And Dramatics/Theatre Arts, General from The University Of Georgia.

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