Christopher Baptiste Email & Phone Number

Norwalk, Ct

Handle box office and concession stand salesAssist with training of new hires to ensure peak performanceIssue stock to concession stands, track inventory, minimize waste/shrinkageGive management a report of stock inventory and non-sellables items inventoryTransfer concession items such as popcorn bags, cups, candy, and etc. from the stock room to the concession areaAnswer customers questions over the phone about movie times, number of tickets sold for a particular movie and upcoming movie releasesEnsure that the concession area is cleaned properly at the end of the night by coworkers

Stamford, Ct

Replaced monitors, keyboards, and mice on user’s workstations as neededRemoved computer equipment from workstations that were no longer being usedHelped reduce the number of automatic support tickets received for printers by performing weekly maintenance checks on them

Norwalk, Ct

Improved performance of customers computer by performing a pc tune up on their computer.Gave customers a comparision report after pc tune up was complete that showed how their computer performed before the tune up done and how the tune up improved their computer's performance and what additional services they should get to further improve their computer.Diagnose and resolve problems that customers have with their computer.Document all the work done on customers computer on store's job ticket system.Update Management on the status of each customer's computer at the end of the work shift.Give a service completion form to the customer when they come to pick up their computer that tells them what was done to resolve their issue and recommendations for additional services if needed.Perform diagnosic on computer hardware to ensure that they are working correctly.Order and install new hardware for customers when needed.Perform data backup, reinstall Windows, and virus removal for customer's when needed.Assist customers with finding the correct ink or toner for their printers.Assist customers with purchases of laptops, desktops, external hard drivers, routers, and switchesSetup User accounts, install Windows updates, create recovery disks, install software, and perform data transfer from old computer to new computer for customers that purchase a new laptop or desktop.

Assisted customers over the phone that had issues with internet connectivity, internet speed, and emailProvided timely resolution to customers issues Registered modems for customers and set up service for first time usersSetup technician appointments for customers who were having network signal issuesDocumented steps taken to resolve issue on a trouble ticket

A+ And Network+ Certification

This where I got my A+ and Network+ Certification.

Bachelor, General Studies; Information Technology; Business Information Systems

Relevant Coursework: Elementary Concepts of Statistics, Principles of Financial Accounting, Principles of Managerial Accounting, Business.