Christopher Blevins Email & Phone Number

Louisville, Kentucky, United States

Collaborate closely with teams to understand use cases and influence solid requirements, translating them into formal user stories/acceptance criteria.Built functionality into ServiceNow, from user stories to writing test steps and conducting demos for alignment on progress.Assist in various testing phases, including Unit, System Integrated Testing (SIT), User Acceptance Testing (UAT), Regression Testing, and Smoke Testing.Participate in Post-Production Validation for turns and upgrades.Actively engage in defect remediation, resolving issues submitted by the businessCollaborate with HR Systems Support team to provide support on ServiceNow-related inquiries.Serve as a project manager on numerous projects, guiding teams in transitioning their processes to ServiceNow.

Louisville, Ky, United States

Louisville, Kentucky

Louisville, Kentucky

Triage and managed of cases from various channels, including HR4U, Associate Relations email, board of directors, and Ethics hotline.Facilitated weekly staff meetings, demonstrating leadership and communication skills.Adjudicated equipment loss cases from the Enterprise Information Protection department.Conducted reporting on a weekly, bi-weekly, monthly, quarterly, and annual basis, including ad-hoc reporting.Played a crucial role in SharePoint management and updating the action and accountability tool weekly.Contributed to the Reduction in Force Process.

• Properly utilizes procedures to get all of the packages loaded and delivered on time.• Accurately able to identify, read labels, package marking and zip codes to ensure packages are sent to the correct location and the ability to work in a high-volume environment.• Won Employee of the Month Award on eight (8) separate occasions.

 Worked with merchants to understand underlying issues regarding fees, rates, deposits, statements, account changes, setup, Point of Service (POS 7) technical issues. Proficiently handled inbound calls adhering to the goals set by management for average handle time, compliance, call quality and attendance.  Appointed as an alternate Team Lead to backfill when the Team Lead was not on duty.

Alternate Service Leader (Supervisor)Previous Positions: Customer Service Technical Support RepresentativeAdvanced to increasingly responsible positions, culminating in management role with oversight within the call center. Selected Contributions: Completed the Digital Subscriber Line (DSL) training course to become a Certified Customer Service Technical Support Representative for DSL. Completed the advance training course to take on responsibilities in the Home Networking, Residential and Business portions of AT&T. Won rewards based on statistics measured by the corporation.  Expertly handled inbound calls adhering and exceeding goals and metrics set by management for average handle time, adherence, call quality and attendance Worked on the Morale Committee to increase associate engagement.

Bachelor Of Science - Bs

Activities and Societies: Alpha Chi National College Honor Society

Education record

Business Administration And Management, General