Christopher Block Email and Phone Number

• Manage all operations in the store, including 26 store employees, coordinating all teams to ensure that all processes are executed correctly, auditing procedures and inventory, handling of all timecards and PTO • Directly supervise all operations employees, including onboarding of new employees to the position, coaching for corrective action, and motivational tools to ensure morale and low turnover • Coordinate inter-departmental work with multiple stores for coverage, inventory, or internal mediation• Cultivate a relationship with the sales department to understand products offered and client expectations• Problem-solve and take action for any issue that arises after delivery in order to avoid deficits with accounts receivable. Have not had any merchandise written off the store while in this position• Serve as a front-facing escalation point when needed for customers; find solutions to complex financial customer issues to ensure satisfaction of both the customer and the company

• Assisted in leading group therapy, therapy coaching, and court mandated therapy one on one • Managed and organized charts of clients in order to maintain accurate and complete records• Collected urinalysis samples from patients in compliance with state and federal supervision regulations

• Managed employees to meet the standards required by the New York Department of Transportation• Supervised approximately 80+ drivers including training, managing timecards, and booking travel• Onboarded new employees to the position, coached for corrective action, and employed motivational tools throughout the duration of a high-stress job resulting in staff retention• Coordinated with over 80 camps nationwide to organize the timely delivery of campers’ luggage• Served as de-escalation face of the company for clients with complex problems

• Adhered to changing Department of Transportation policies • Taught new employees to successfully learn all operations of a 56-passenger bus• Averaged 3 trainees at a time, with a trainee first time test pass rate of 100% • Managed dispatch and scheduling for drivers