Christopher Boyd Email & Phone Number

Youngstown, Ohio, United States

-Provides customer service to taxpayers, tax professionals and attorneys via in-person taxpayer assistance, telephone, and/or by responding to service requests (SR) (faxes, and letters) in order to answer questions and resolve discrepancies concerning complex municipal income tax statements or general account information-Reviews information provided by.

Brecksville, Ohio, United States

- Reviews delinquent income tax accounts. Identifies and selects accounts that meet legal and RITA guidelines for legal actions.- Examines supporting documentation for compliance with local tax ordinances. Audits income tax returns considered for legal action to ensure accuracy. Creates new returns fro those completed incorrectly. Verifies tax information.

Youngstown, Ohio

-In charge of receiving, reviewing and processing of Tax Abatement requests for all Individual and Business Accounts for the City of Youngstown Ohio from October 2016 to present-Backup to the Paralegal representing the City of Youngstown and other municipalities in the Southeastern and Eastern Ohio districts involving individual civil tax court cases -In.

Boardman, OH

Advance Tech Support Analyst..handles inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc.; handles credit checks, service activations and changes, and receivables management/collections; may sell all services and products.

Boardman, OH

- Receive calls in an inbound call center- Handle all types of calls including: Customer Service, Technical Support, High Risk customers, Sales, Loyalty, Retention, Collections - Resolved Issues for all types of customers, brought accounts current and lowered debt for the company- Reduce churn by giving excellent customer satisfaction and resolve issues.

Masury, OH

Functional PurposeCases, delivers, and collects mail along a prescribed rural route using a vehicle; provides customers on the route with avariety of services.DUTIES AND RESPONSIBILITIES- Sorts mail in delivery sequence for the assigned route.- Receives and signs for accountable mail.- Loads mail in vehicle.- Delivers mail to customers along a prescribed.

Niles, OH

Senior Tax Advisor- Areas of Tax Expertise: Investments/Stock Options(income, sales, losses), Home ownership, purchase, or sale, Home foreclosure, Real estate rentals or vacation homes, Healthcare expenses (e.g., medical, dental), Charitable giving, Loss from disasters or theft (e.g., flood, tornado), ITIN (Individual Taxpayer Identification Number).

Youngsstown, OH

-Did work at the processing mail sorting plant-Did sort mail from docks to the sorting machines-Did use multiple types of lifting machines including different types of forklifts-Did work on different types of sorting machines sorting the mail-Did show and train others how to do different types of jobs and functions inside the plant

Youngstown, Ohio Area

Coordinator Continuity Marketing Operations January 2011- September 2013 Resource Management Pro Tem- Handle inbound calls to CMO RM attendance line, RM email box and systems to handle real time vacation, personal, UIA and OT requests based upon business needs - Ensure staffing requirements are met on a ½ hour basis utilizing the available real-time call.

Youngstown, Ohio Area

- Collections for outbound and inbound calls - Reduced debt by negotiating payments on late stage accounts to prevent write off -Reduce churn by giving excellent customer satisfaction and resolve issues for customers -Assisted supervisors with performing coaching sessions and follow up sessions to gauge improvement -Consistently met and exceeded center.

Youngstown, Ohio Area

- Collections for outbound and inbound calls- Reduced debt by negotiating payments on late stage accounts to prevent write off-Reduce churn by giving excellent customer satisfaction and resolve issues for customers-Assisted supervisors with performing coaching sessions and follow up sessions to gauge improvement-Consistently met and exceeded center goals.

Niles Ohio

Quality Assurance/Customer Service Rep - Monitored remote/side by side representatives call scores and give feedback to the representatives - Coached and developed representatives performance to improve quality scores and call flow - Performed one on one calibrations with supervisors along with management to ensure quality guidelines are maintained for.

Niles Ohio

Telemarketing Sales Representative-Outbound - Constantly achieved 150-200% of productivity in all outbound sales campaigns- Created/Implemented contest/strategies to improve team sales performances- Bookkeeping in helping supervisors compute timesheets for payroll for representatives

Howland Ohio

Crew LeaderResponsibilities did perform duties as host, waiter, cashier, cook and maintenance worker on the machines. Also conducted mutliple times day labor reports for the staffing levels, calcuated daily the time sheets for the weekly payroll for the employees of the stores to be paid, also did track daily the inventory of supplies to keep track for the.

Management Skills Training Of A.T.& T., Management And Leadership Skills

Technology, Advanced Tech Remote Device Support Tool

Advanced Apple IOS Device Support

Advance Technical, Apple Ios Operating Systems Technology

Advance Technical Support, Android Operating Systems Technology

Tax Law/Taxation,Accounting

Complete yearly an average of over 300% of what the requirement is for classes in certification for doing tax practices. The courses.

Business Administration And Management, General

Harvard Business Courses online that were provided at work for Verizon Wireless