Assistant Manager
CurrentSupervise a team of 20 managers and over 160 team members to adhere to company policies and procedures. Provided guidance, support, and constructive feedback to maintain high performance standards to create a profitable store which provides great experiences for our customers.Assist the restaurant manager in overseeing day-to-day operations, ensuring smooth functioning of the restaurant. Managing inventory, monitored food quality and safety, and maintained cleanliness and hygiene standards.Ensuring exceptional customer service by promptly addressing customer concerns and resolving issues. Maintained a welcoming and friendly atmosphere for customers.Assist in creating staff schedules, optimising labour costs, and ensuring adequate staffing levels during peak hours. Managed shift rotations effectively.Contribute to the restaurant's financial performance by monitoring sales, controlling costs, and optimising profitability. Assisted with inventory management and cash handling procedures.Ensuring compliance with all company policies, procedures, and legal regulations, including health and safety standards. Maintained accurate records and documentation as required.Lead by example, motivating and inspiring team members to achieve goals and deliver excellent service. Fostered a positive work environment, encouraging teamwork and collaboration.
