Christopher Brandel Email & Phone Number

Montreal, Quebec, Canada

Responsibilities: • Lead a team of instructional designers in content production to provide added product value by enabling users at adopting products. • Develop strategy to facilitate all aspects of the new user experience and product adoption. • Manage content roll-out to platforms (YouTube, LinkedIn, Support Website) • Utilize input from users, sales force, and support teams to generate innovative content. • Leverage AI to provide captivating learning experiences. • Quality control of published content. • Develop and oversee the production of diverse proof-of-concepts for cutting-edge learning and onboarding tools. • Significantly increase users' autonomy in the successful adoption of EXFO products. • Create annual department business plans. • YouTube community management.

Montreal, Canada Area

Responsibilities: • Deliver and design training for the Microsoft 365 Business & Enterprise support team. • Initial Training & continuous training. • Office 365 administration, product, technical and customer service training. • Soft-skills, effective communication and conflict resolution. • Lead & manage the training support team. • Supervise new hires & handle client escalations. • Monitor KPIs & coach by skillset. • Implement an LMS and drive the adoption of eLearning. • Create & improve processes directly and indirectly related to training. • Positive influence at the company significantly improving performance, attitude and culture (4X Gifted Award recipient &2X Professional of the Quarter). • Onboarded over 500 new hires at two sites & worldwide. • Launched onboarding programs & training in multiple new departments.Trainees: • IT Support Agents • Senior Technical Team • Trainers • Supervisory Team. • Group Size: 5 to 36.Topics: • Cloud • Microsoft 365 Administration • Intune • SharePoint • Customer Service • Stress Management • Leadership • Corporate Onboarding

Responsibilities: • Host live broadcasts multiple times a week to hundreds of viewers. • Manage all social media channels. • Create and edit content for use on all platforms (YouTube, Instagram, TikTok, Twitch). • Maximize revenue via subscriptions, cheers, ads & tips. • Design custom graphics and animations in Adobe Photoshop, After effects and Premiere. • Manage Discord server. • Set-up, configure and maintain: HD Video with multiple cameras • Pro Audio using mixers, various microphones & instruments. • Professional lighting for live performances. • Green screen, animations & visual effects.Achievements: • Over 260,000 followers across Twitch, YouTube, Twitter, Instagram & TikTok. • Partnered with Aston Microphones. • Partnered with Dauntless, by Phoenix Labs. • Raised over $15,000 for the following charities: St-Jude Children's Research Hospital, Children's Miracle Network, World Wildlife Fund Australia, Best Friends Animal Society, 1000 Dreams Fund, Charity: Water. Shatterproof, Child's Play. • Twitch.tv Featured Streamer for TwitchCon 2018. • Twitch.tv Frontpage Featured Streamer - December 2020 with 1000 Dreams Fund. • Twitch.tv Frontpage Featured Streamer - September 2019 with Phoenix Labs & Dauntless.

Baie-D’Urfe, Quebec, Canada

• Implement and manage social media presence for Erikson Pro.• Drive engagement, address customer issues & questions.• Process orders, returns and billing for pro audiovisual equipment.• Coordinate inventory management with purchasing.• Handle escalations and emergency shipments.• Assist with design & creation of promotional documentation.• Assist with preparation, testing and coordination of trade shows.

Montreal, Quebec, Canada

Responsibilities:• Supervise Internet Service and ipTV technical support team.• Analyze business needs and establish a performance standard.• Interview potential new hires.• Develop & Design training presentations & quizzes.• Handle client escalations.• Perform case evaluations based on company communication standards.• Achieve KPIs & coach by skillset.