Christopher Brown Email & Phone Number

Christopher Brown is a Energy Technician- Residential at SoCalGas. Colleagues describe him as "Chris is as cool as a cucumber! He is very professional on all levels of customer support issues! He is to be commended for his professionalism with all he came into contact with, whether in person or on the phone." and "Chris is a seasoned Customer Support professional, adept at navigating internal processes and policies, as well as all aspects of the customer experience and interaction spectrum. He clearly and consistently communicates critical product-specific information, and possessed an even-keeled, common-sense approach to customer touch points. He can easily shift his focus from micro to macro levels, able to maintain perspective on the larger picture while applying attention to detail to the most minute customer contact items. I often relied on his critical eye when developing new methodologies and approaches to customer-facing solutions, and could always trust his insights and professionalism. On many occasions he served as backup for supervisory tasks including scheduling, IVR/CRM administration, and customer escalation cases - all successfully. Strong worker, reliable, trustworthy, well-liked by all, and consistently earned positive annual performance reviews. Chris is prepared to take the next step in his professional growth, carries my full endorsement for a lead or supervisory role, and would be a key acquisition for any support team needing a strong leader."