New home builder

Relocated from Richmond, VA to turn around an under rperforming market for the company with $2.9 million in annual revenue. Implemented processes to improve customer service, enhance P&L performance, and streamline the recruitment, training, and development functions for the branch’s 50 employees. Directed the development and implementation of all sales and marketing strategies utilized by the branch.Key results included:• Improved year-over-year customer service satisfaction by 20% while increasing profit from 79K to $1.3 Million in two years. Executed a turnaround plan that yielded immediate results.• Achieved greater field efficiencies and reduced fixed fleet expenses by reducing product cost and making the Technician staff more productive.• Implemented a training and development plan that was critical in increasing the number of employees with Department of Agriculture Pesticide Licenses from 12 to 20.AcheivementsGeneral manager of the year 2008 and 2009Market of the year 2009

2006Prmoted and relocated from Memphis to Richmond Virginia Accountability for P&L management and overall operational success of the Richmond Market with $2.1 million in annual revenues. Planned and directed all branch activities, including warehousing, production, and sales to consistently meet corporate targets. Recruited, trained, and supervised more than 30 employees, consisting of residential and commercial salespeople, field personnel, and an administrative team.Key results included:* Achieved 25% growth year-over-year sales in 2006 by building and recruiting a sales team that was unstopable while providing superior service over the competition* Improved branch safety rating by 22% in 2008 by executing weekly focused training agenda to reduce accident frequency/incident volume. * Designed and implemented fundamental training initiatives that significantly enhanced the team's ability to service the branch's customers resulting in the best cutomer retention in the company.AcheivementsGeneral Manager of the year 2006,2008,2009

Oversaw P&L performance, customer service delivery, field operations, A/R collections, and staff performance for residential Lawn service. Met branch financial objectives, service budgets, scheduling expenditures, analyzing variances, initiating corrective actions. Reported to the Generall Manager and supervised a staff of up to 15 employees. Key results included:• Promoted in 2004 to manage 14 TSR’s; implemented processes to help the branch achieve and excede business objectives for customer retention, growth and profitability.• Increases annual revenue from $1.7 million to $2.5 Million while maintaining a steady 18% profitability rate; increased sales based on exceptional customer service and quality standards.• Led the region in customer retention and profit year over year by making sure product use was in line and servicing the customers with quality standards.

Provided high quality, timely service to the customer through the recruitment, selection, training and supervision of specialists and trainees. Contributed to the planning and execution of sales efforts to acquire new customers and up-sell existing customers. Supervised 5 employees, 1,200 customers, and $1.5 million in annual revenues.Key results included:* Planned and coordinated ongoing training and development opportunities for service personnel in customer service skills, technical skills, and safety policies and procedures. 1998 Region" Branch of the Year"