Christopher Brown Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

Dallas/Fort Worth Area, TX; Crested Butte, CO; Minneapolis, MN

• Gained exposure to/training with the various departments of a hotel (Front Desk, Housekeeping, Engineering, Food & Beverage, Catering, Reservations, etc.) to gain a foundation for hotel operations and procedures
• Performed special projects such as training, process development, and process implementation in various hotel departments (such as Housekeeping and Front Desk) in order to improve efficiency and organization
• Aided in the management of various hotel departments (especially housekeeping and front desk) to ensure the operational success of two hotels

Dallas/Fort Worth Area

Albuquerque, New Mexico Area

• Increased market awareness using direct marketing to increase commercial customers by 100%
• Expanded sales by contacting potential clients and bidding appropriate prices for both yearly maintenance contracts and installation projects leading to the company exceeding its revenue goal of $20,000 every month
• Focused on the commercial market segment by helping create a new annual contract landscape maintenance product for commercial companies and by establishing new commercial clients, which resulted in the increasing of.

Nazareth Area, Israel

• Helped run cultural events such as lectures, concerts, etc. that encouraged community involvement in preserving the culture of the city of Nazareth
• Served food and drinks to large groups of people and kept café and cultural area clean
• Checked in guests to hostel associated with the café and maintained the appearance of the hostel

Albuquerque, New Mexico Area

• Interacted with credit union members to aid them with their transactions and banking needs
• Implemented creative and satisfying solutions to problems and concerns of credit union members to ensure member satisfaction
• Led initiative along with one other colleague to encourage Contact Center representatives to open new child accounts to meet summer goal of 7 new accounts per week, which led to the surpassing of the goal

Albuquerque, New Mexico Area

• Executed and balanced high volumes of transactions successfully each day
• Exemplified core customer service values in every interaction throughout the day
• Learned to use various computer programs quickly and effectively to perform branch tasks
• Promoted from teller to Contact Center Representative in March 2015

Albuquerque, New Mexico Area

• Worked to install new landscapes on customers’ properties
• Maintained current landscapes
• Finished all jobs through effective time management and efficient organization

Albuquerque, New Mexico Area

• Supervised grade school children throughout the work day
• Ran organized activities, events, and field trips with the children
• Prepared and served food and snacks
• Trained to first aid and emergency response situations

Coral Gables, FL

• Evaluated and assessed customer service throughout the department
• Presented data and recommendations in the area of customer service to supervisors for future use

Lake Buena Vista, FL

• Helped create happiness in my two roles by working with my fellow cast members
• Provided Disney quality guest service and protected the integrity of the Walt Disney World Company through positive interactions with guests
• Worked to creatively solve guest concerns to ensure the overall successful experience of each guest of the Walt Disney World Resort
• Learned and utilized theme park admissions and experiences technology to support guests during their time at the resort

Lake Buena Vista, FL

• Trained in operational procedures in the Star Tours attraction at Disney’s Hollywood Studios
• Demonstrated the Disney customer service model to deliver exceptional guest service
• Functioned as part of a team that sought to exceed guest efficiency targets and deliver exceptional theming
• Consistently applied communication skills and professionalism to handle unique guest situations
• Attended Disney education courses on professional “Guest Service” and “People Management”

Coral Gables, FL

• Created and cultivated an environment conducive to learning and development
• Coordinated and led educational and engaging programs to promote the advancement of the students and the community
• Conducted building operations such as checking in and out residents
• Supported residents with various personal and academic concerns
• Documented and delivered disciplinary action concerning violations of housing and school policies
• Responded quickly and assisted with resident emergency and crisis situations

Coral Gables, FL

• Performed clerical work and front desk operations for the department
• Answered phones, sorted mail, and other specified office tasks
• Assisted professors in administering and grading exams and quizzes

Coral Gables, FL

• Tutored between 3 to 7 college students a week for one hour increments in the subjects of mathematics, philosophy, religion, anthropology, and logic

Coral Gables, FL

• Accomplished tasks such as filing and other assigned projects
• Supervised the computer lab of the department
• Supported beginning level students with their computer based studies

Coral Gables, FL

• Carried out office tasks such as filing, copying, answering the phone, and aiding students who came into the college
• Accomplished special projects such as researching the history of the College of Engineering at the University through the university library archives

Albuquerque, New Mexico Area

• Supervised grade school children throughout the work day
• Ran organized activities, events, and field trips with the children
• Prepared and served food and snacks
• Trained to first aid and emergency response situations

Albuquerque, New Mexico Area

• Tutored middle school and high school students in primarily math and science

Albuquerque, New Mexico Area

• Sold replacement programs on electronic products to meet goals set by supervisor
• Checked out customers who wanted to purchase items
• Manned the customer service desk to help customers with problems or to process returns

Bachelor Of Arts (B.A.), Majors: Anthropology, Religious Studies, International Studies / Minors: Math, Philosophy, 3.90

Arabic Immersion Program

Master Of Business Administration (Mba), Accounting And Finance