Christopher Brown Email & Phone Number

California, United States

San Mateo County, California, United States

-Maintained a strong pipeline for three consecutive years during which I grew rapport with over 25 large to mid market clients-Consistently ranked number one performing account manager on team of 5, based on KPIs such as qualified meetings set and SALs-Prospected up to 25 leads per week via multi channel outreach including social media messaging, cold.

San Mateo, California

-Strong ability to multitask and move between different software programs efficiently, utilizing spreadsheets, graphs, and reports to prepare for internal team members-Created and fostered a high level of customer service for all clients, holding team of 6 agents to a 98% CSAT score

San Francisco Bay Area

• Mitigated fraud risk by determining the legitimacy of client financial documents and thorough employment verification methods
• Calculated individuals’ income through analyzing employment, retirement, and self employment financial information
• Demonstrated user empathy on daily basis while still meeting the goals of business by finding creative solutions to policy hurdles

• Identified customer problems by selecting, and explaining the best solution to resolve issues while driving NPS
• Led department of 80 employees in quality assurance and customer service for one month

San Francisco Bay Area

Co founded an athletic start up that provided on call sports officials for basketball and volleyball tournaments throughout San Francisco and the Peninsula. -Implemented a marketing campaign which resulted to securing 2 basketball tournament contracts.-Developed and maintained company website to retain customer satisfaction.

Harbor Court Hotel, San Francisco

• Oversaw all aspects of front desk operations: training, scheduling, and implementing strategies to grow customer base
• Reported bi weekly business performance to head revenue analyst and leadership in order to review past revenue forecast and conduct competitor pricing analysis.
• Managed 3 departments of 20 employees and evaluated employee performance to maintain an efficient operation on a daily basis
• Acted as a contact between sales associates and large client bookings to successfully execute business agreements