Served as project lead to enhance collaboration and alignment by scheduling and managing Board of Directors meetings for ongoing association projects. Managed all Account Receivables and Payable operations using AP software, ensuring error-free transactions. Transformed public relations workflows by automating responses to top 20 FAQs, reducing manual tasks by 30%. Negotiated with special counsel to settle 95% of shareholder violations, significantly enhancing compliance and financial health. Coordinated property repairs and upgrades, facilitating over 10 annual enhancements, which increased property value and resident satisfaction. Utilized TOPS ONE, Freshdesk, and Association Ready to streamline community oversight, enhance client interactions, and optimize shareholder resale processes. Built strong relationships with vendors and shareholders, achieving a 98% inquiry resolution rate within 24 hours. Efficiently handled insurance claims through coordination with adjusters and attorneys. Expert in project management, customer relationship management (CRM), and strategic problem-solving.

Served as On-Site Fiber Optic Technician to conduct comprehensive on-site analyses for designing optimal installations of fiber optic systems. Safely installed and activated fiber optic systems within residential properties, strictly adhering to NEC and OSHA standards. Verified operational status of fiber optic equipment and connections, ensuring successful installation validated by customer signing Terms of Service (TOS).Maintained strong customer relationships, significantly reducing service calls and improving user experience. Expert in project management, customer relationship management (CRM), and process optimization, consistently delivering high-quality results in technical installations and customer satisfaction.

Served as Project Manager managing over 400 vendor accounts, fostering strong business relationships and ensuring strict adherence to project timelines. Successfully secured new client accounts, increasing the company's client base and generating $5.3M in revenue in one quarter. Created comprehensive project budget oversight for nationwide contracts, ensuring financial accuracy and efficiency. Spearheaded the acquisition of government and municipal contracts through competitive bids, expanding the company's market reach. Coordinated training for new project managers, enhancing team capabilities achieving key performance indicators (KPIs) in managing complex projects. Optimized vendor onboarding processes, reducing setup time from 3 days to 1 day, improving operational efficiency.

Updated government-owned scientific and medical equipment, ensuring compliance with Federal Acquisitions Regulations. Improved accuracy and reduced misplacement through data entry, asset tracking, and physical checks.

Division leader