Christopher C. Email & Phone Number

Building on several years of working in the constantly evolving realm of AWS, I am applying the foundational knowledge to work within a multi-disciplined team of designers and engineers to develop scalable, fast, robust, and best-in-class solutions to solve complex business problems. We also work closely with the software development team to deploy, manage, and monitor all systems and service used in conjunction with CorpU’s SaaS platform, delivering content securely on a global scale.

Maryland

Development and Operations Engineer utilizing the Amazon Web Services platform. Work collaboratively with software engineers and developers to maintain our environment and develop new customer-requested enhancements to the environment. Identify and assist with automation and streaming the operation processes within the environment. QA test, troubleshoot and resolve issues in the development/test and production environments. Create and develop service and training solutions to provide a positive customer service experience for the clientele.

Catonsville, Maryland

Provide Tier 1-2 technical support for Windows 7 users via phone and email contact. Manage Active Directory user accounts across multiple domains. Provide technical software support for several proprietary products developed for various contracted clients. Initiate service desk tickets using HP Service Manager, and escalate and assign incidents to the proper teams for resolution. Provide two-token authentication support for RSA key fob and software token applications across all major mobile platforms, including provisioning requests and assigning users tokens across multiple security domains. Set up and amend SIP, Microsoft Lync 2010, and email accounts through the Exchange Management Console. Support end users through migration to a complete Windows 7/Windows Server 2008 environment. Deploy Citrix Secure Hub and Touchdown for Smartphones when needed, and troubleshoot setup of corporate email users on iOS, Android, Windows devices. Provide technical analysis and review of knowledge base articles and recommend changes as needed. Appointed to the training team, and have been made responsible for developing and updating training materials for new hires and refresher courses for current agents. Develop PowerPoint presentations for the training classes for use by TEKsystems and Exelon employees. Maintain and develop training materials and documentation, and provide design for the IT Service Desk SharePoint site. Spearheading Knowledge Management Project for integration of relevant knowledge base information from newly acquired company. Utilize Business Objects to extract metrics from ticketing in HP Service Manager, which are used for daily, weekly and monthly reporting. Accumulate metrics for Quarterly Business Reviews presented to the Customer.

Millersville, Md

System Administrator duties include maintaining servers, desktops and associated network equipment for various contracted clients. Maintain data backups via Synology and Drobo RAIDs, Acronis vmProtect backup and replications, and Carbonite. Perform hardware and software maintenance, upgrades and installations. Run network cables and configure switches. Utilize various operating systems and hardware platforms to maintain a wide variety of active directory and non-active directory networks, using wired and wireless access to the networks. Maintain client systems utilizing Kaseya IT Management software to remotely access, patch and monitor client networks. Maintain a virtual platform utilizing vCenter vSphere Client and VMware ESXi 5.1. Provide antivirus and initial setup support for various mobile iOS and Android devices.

Pasadena, Md

Store manager duties include maximizing site sales objectives and revenue growth; maintaining appropriate financial controls and achieving site financial goals; accurately and consistently practicing excellence in customer service; maintaining accurate records to include contracts and addenda, customer correspondence, insurance documents, and changes in address/customer information; accurately tracking all sales leads on salesforce.com per company standards; effectively utilizing and maintaining computer systems running on Microsoft Windows platform; monitoring and replenishing inventory; maintaining accurate and thorough site reports and projects correctly and timely; consulting company Policy and Procedure for answers, clarification and consistency; effectively supervises storage consultants to maintain properties and office administrative duties; monitoring security of property, maintaining security systems and keypads for limited entry/exit points; performing and directing Storage Consultants to complete all custodial tasks on property to maintain site Extra Clean standards. Precisely executing auctions according to Maryland state lien laws by contacting tenants via phone and certified mail, advertising auctions and handling the sale of the belongings with the assistance of a professional auction service; performing minor maintenance in accordance with ESMI’s maintenance standards, directing outside contractors hired for minor and major improvements; promoting and marketing the properties within the community to generate leads and sales.

Annapolis, Md

Responsible for engaging and interacting with customers in a professional and friendly manner. Directing associates with daily tasks needed completion based upon assigned areas of responsibility. Provide an elevated level of customer satisfaction to ensure proper relationship building with the customer and ensure future business. Responsible for providing and maintaining a professional appearance while on the sales floor at all times. Responsible for handling a one call solution for customers who are dissatisfied with the products or services purchased from H.H. Gregg.

Boardman, Oh

Department Manager – Electrical and Outside Lawn & GardenApril 2009-March 2010Responsible for daily procedural operation of the department. Direct employees to daily tasks needing completed in accordance with policy and procedure and best practice guidelines. Serve in assistant store manager duties including handling of large sums of cash and maintaining customer and employee safety throughout the building. Process daily and weekly reports in a timely manner as required by policy and procedure. Compile and execute a Personal Development Plan for achieving and executing goals set forth by myself and my immediate supervisor. Accountable for maintaining and tracking inventory in selling locations and in overstock locations.Product Service Associate – Lawn & Garden, Inside Seasonal, HardwareJanuary 2008-April 2009Retrieve, understand, and execute all tasks assigned to department PSA using the in-house EMS Project Delegation System. Assist departments with execution of core tasks, best practices, and Service Expectation Sheets, along with accurate implementation of the Daily 8’s to keep the store Grand Opening ready at all times. Work directly with the PSA Department Manager to assist with special projects selected by store management. Provide an elevated level of customer service to ensure return business. Successfully completed the Entry Management Training Program on October, 2008.Electrical and Inside Lawn and Garden CSAAugust 2005-January 2008Provide a WOW Customer experience following the IMPACT procedure for greeting, qualifying and resolving customer objections. Execute daily Inventory Replenishment Reports and down stocking sheets as assigned. Provide answers to customers with regulatory issues concurrent with the National Electrical Code 2008, and local building codes. Licensed for heavy equipment operation of tow motor, narrow aisle lift, order picker and motorized pallet jack.