Christopher Carrillo Email & Phone Number

Los Angeles, California, United States

Los Angeles County, California, United States

- Primary point of consultation with client. Helps drive a positive customer experience by building relationships, listening attentively, exhibiting empathy, and providing solutions for client's needs.- Positively engage, and record details on level of service required with client. - Use time efficiently, troubleshoot and determine precise issue, complete post-repair demonstration of services.- Improved customer satisfaction by finding creative solutions to problems.- Use de-escalation tactics, conflict resolution tools, and general experience to prevent current and future client frustration.- Monitoring queues by using a ticking system, and providing over the phone accurate status updates to clients.- Worked closely with clients troubleshooting issues "On-Site." Troubleshooting devices such as printers, AV equipment, tablets, phones, watches, computers, and several technology equipment.- Clearly communicate and partnering with team members to achieve a great client resolution.