Christopher Cassese Email & Phone Number

Greater Denver Area

Greater Denver Area

Working with businesses to customize Human Resources, Benefits, Payroll and Compliance solutions. Through a consultative process and deployment of our services, businesses will gain a competitive advantage in the marketplace and are better able to focus on their core competencies.If you would like to contact me: 303-905-5731 or ccassese@msn.com

Greater Denver Area

Providing solutions to small businesses and midsized companies that are looking to become an employer of choice in their community through the introduction and deployment of workforce optimization and human resources solutions. By adopting these solutions, companies can focus on their core competencies and better keep up on the ever changing compliance landscape while attracting & retaining a talented workforce.

As a Vice President with Five Rings Financial, I focus on helping Clients meet their financial objectives and goals through active listening to their individual and unique situations. I realize that no two clients are alike so I must carefully review their individual objectives to develop an analysis and then present specific solutions to assist them in making informed decisions. By following this process, the individuals that I work with discover savings and build wealth for retirement. I've found that more and more individuals are looking for strategies and solutions that can provide them a guaranteed income for life in retirement and I help them attain that peace of mind.

•Managed activities of 200 plus seat outsourced call center supporting customer care functions for a large telecommunications company. Supported a Fortune 500 energy company in a direct client contact capacity.•Directed support departments including HR, IT, Training, Quality and Workforce Management. •Interacted with clients and account executives on regular basis.•Reviewed and managed P&L and revenue generation strategies.•Analyzed call arrival patterns and drivers to develop strategies to improve service delivery

•Managed successful credit card acquisition campaigns with a $38 million operating budget.•Accountable for vendor management and oversight of 12 outsource providers with center locations dispersed globally in the Pacific Rim, Central America, South America and Canada.•Responsible for annual OBTM marketing budget of approximately $34 million.•Generated over $1 million sales annually, to new and existing customers across multiple product offerings.•Contributed significantly to departmental cost savings of $9.3 million over first two years with team.•Analyzed account generation and profitability trends for account bookings.•Facilitated RFI and RFP process with outsource providers through the contract execution process.

Responsible for transitioning Financial Advisors from one firm to another thus increasing return on investment for the aforementioned Advisors. Duties would encompass account opening and assembly, asset transfers, client documentation.

Senior Manager for marketing and consulting organization with 100+ employees and over two - dozen Fortune 100 client in industries such as Financial Services, Insurance, Utilities and Telecommunications. Responsible for managing acquisition, co-branding / affinity retention marketing programs for a wide variety of clients. Oversaw client portfolio inclusive of inbound and outbound call center quality monitoring / client satisfactions activities and services.

Applied my knowledge of retail brokerage, call center operations, customer service, project management and six sigma disciplines in a variety of roles throughout my tenure at Merrill Lynch.

Communication, General

Activities and Societies: Pi Lambda Phi Fraternity

Education record