Christopher Chan Email & Phone Number

Sydney, Nsw, Au

North Sydney, New South Wales, Australia

North Sydney, New South Wales, Australia

• Worked as part of an Agile team to reduce daily toil via an Orchestration platform.• Participated in the Security Champion program, to help integrate security principles earlier in the SDLC• Part of the Workplace Safety team - First Aider and Fire Warden

St. Leonards, New South Wales, Australia

• Asia-Pacific SRE Team Lead for IBM Planning Analytics on Cloud and IBM Controller on Cloud• Trained and led an international Site Reliability Engineering Team. Onboarded three team members in Australia, six new team members to form the Poland team, and two team members for the India team. Ran stand-ups to promote Agile methodologies and to aid in the quick resolution of blockers.• Worked in Ansible, Python and Powershell to implement automation and self-healing for our environments. Self-healing project helped to reduce hands-on work to resolve incidents by half an hour per incident.

St Leonards

• Awarded Manager's Choice Award - 2019 1H, for demonstrating the IBM Practice: Show Personal Interest• Awarded Manager's Choice Award - 2019 2H, for demonstrating the IBM Practice: Putting the Client First• Managed cloud infrastructure and client servers to minimise downtime and applyupgrades. Assisted in monthly maintenance. Performed troubleshooting, testing and root cause analysis.• Responsible for writing automation scripts to aid in the management of client environments. Scripts were scalable, due to the large number of clients, each with differences in their set-up. Automation work was done in Powershell, Python and Ansible.• Worked with IBM Cloud resources to provision and administrate customer Cloud environments. Administrated a Hybrid Cloud solution built upon three-tier architecture.• Communicated directly with clients, in order to troubleshoot and solve problems.Worked in an international “follow-the-sun” team, coordinating tasks and efforts across multiple countries.◦ Process Improvement: Proposed, implemented and documented solutions to issues with automation tools and manual processes. Wrote documentation to guide others in performing tasks, including documentation to onboard a Level 1 response team.

West Pennant Hills

• Awarded Manager's Choice Award - 2018 2H, for demonstrating the IBM Practice: Putting the Client First