Christopher C. Email and Phone Number

- Leading implementation projects as the SCRUM master and/or product owner from start to delivery while managing timelines and solving technical hurdles during Sprints- Work closely with the Product, Sales, Support and Development teams and other product owners in a collaborative manner- Translating client business requirements to software features to continuously integrate into Klevu’s next-gen product. - Delivering demos, webinars, workshops for existing merchants, digital agency partners and internal team members- Collaborate with customers and development agencies to understand specific business requirements for projects and provide a suitable solution- Lead external developers through integration and help mitigate issues they face in relation to Front-End (JS,CSS), feeds, indexing, configuring APIs- Regularly feedback any feature requests and/or bugs found in system and work with development team on fixing them - Support sales calls as a technical SME by demoing possible solutions and provide flexibility that matches with custom requirements

- Delivered 10+ projects while leveraging the knowledge of web development technologies to implement and built websites for clients, ranging from small businesses to well-established Middle East groups like Al Ghurair and Al Futtaim- Leveraged the Agile SDLC methodology to carry out and lead multiple web projects using CMSs like Shopify and WordPress resulting in a 20% reduction in actual project timeline vs estimated- Consulted and guided various clients on optimal Cloud Software solutions to solve business problems and enable optimized processes resulting in an over 30% increase in revenue- Worked with REST APIs to create integrations between websites and mobile apps to reduce manual entry and duplication of data

- Successfully delivered 10+ projects ranging from small businesses to global enterprise organization spaces, such as ETIHAD, as the Project and Tech lead- Implemented a Time-Tracking solution as an internal project that helped the company track time being spent in various areas and including projects and other internal tasks which helped take business decisions on optimizing tasks and minimizing time wastage, saving the company up to 10+ hours weekly- Implemented multiple automation workflows to the existing ticket management system which made processes simpler and enabled efficient utilization and management of resources and support tickets reducing SLAs and resolution times by over 40%- Implemented software integrations to increase business visibility for management and create a data-driven business decision making process- Mastered new SaaS model Cloud Technology Software skills, e.g., Vend, Xero, Deputy, Unleashed, within 2 months, to help business owners increase revenue, optimize and streamline business processes

- Efficiently managed support tickets related to hardware, software and network issues thatoccured within the company.- Adapted to the culture and guidelines of a multinational company and learned to function aspart of the unit.

- Assisted the company with data migration from the then existing paper based system to a newERP system.- Assisted in site surveys of various outlets of the company which involved a check of thenetwork integrity and troubleshooting if necessary.- Successfully data mined existing information in the organization and refined the data with theuse of advanced Excel functions so it could be successfully imported into the ERP system.