Christopher Sprague Email & Phone Number

Gainesville, Fl, Us

Florida, United States

- Responding to technical issues from staff, both locally and remotely, and performing basic system administration on microcomputer operating systems.- Logging customer assistance requests into a tracking system, and organizing tasks.- Testing, integrating, and maintaining hardware and software in LAN or WAN environments.- Managing hardware, software, and resource databases for IT operations, including updating the Asset Management database and operating badging/access control systems.- Updating licensing information when software changes occur.- Employing unified contact methods (voice, email) across multiple locations.- Liaising with vendors for software diagnostics or equipment repairs under warranty.- Assisting staff with IT acquisitions, ensuring compliance with guidelines.- Providing support for conference room technical needs, including computer presentations and video equipment.- Offering local and remote technical assistance for new and existing software and hardware.- Handling telecommunications services, including voice mail and cellular phone support.- Acting as a liaison between the client IT Service Desk, enterprise services, and internal customers.- Installing and configuring systems and software across Windows, Mac, and Unix platforms.- Assisting with Data at Rest (DAR) by categorizing, labeling, and encrypting data.- Following Standard Operating Procedures, including Ticket Management.- Operating various resource tracking software.- Diagnosing computer and peripheral issues, including research and troubleshooting.- Installing and configuring hardware and software on local microcomputer systems.

Gainesville, Florida, United States

Providing general computing support to end users by answering phone calls, emails, and support tickets. Serves as a subject matter expert in the UF Help Desk for specific IT departments across campus by maintaining regular and ad hoc meetings to ensure open communication. Provides updates, communication, and training to other Help Desk staff in areas of expertise.

Gainesville, Florida, United States

Manual labor in the transport and setup of PCs, installing operating systems and software, performing preventative maintenance, identifying problems, cleaning virus/malware infections, and performing troubleshooting.Have the ability to maintain documentation for procedures, must have strong customer service skills, and must be able to learn and absorb technical skills quickly.

Gainesville, Florida Area

Greet customers as they enter the computers section of Best BuyAsk questions to determine their interest in buying computers and tabletsInquire what specifications they require on the computer that they want to buySuggest possible solutions for desktops and laptops, after determining customers’ budgetExplain each suggested model’s features and benefitsOperate computer to provide customers with information on “feel” and “look” of the machineHandle product demonstrations and answer correlating questionsAssist customers in choosing the right machine according to their specific needsSuggest additional items such as printers and scanners to go with the original computer purchaseProvide customers with pricing and warranty information and explain warranty claim proceduresEducate customers in the use of selected computers and answer their questionsAssist customers in understanding how to maximize the use of software featuresNegotiate prices and assist customers with the payment proceduresEnsure that adequate computer merchandise is available in inventoryCoordinate the procurement of computer systems and accessoriesNeatly display computer systems, auxiliary equipment and accessories

Gainesville, Florida Area

Provides premier customer service, including greeting customers and answering their questions.Weighs and scans products.Accepts payment and provide change when appropriate.Handles cash and other forms of tender accurately.Bags products when necessary.Maintains a neat and clean register area.Assists in other duties as assigned.

Gainesville, Florida, United States

Provides premier customer service, including greeting customers and answering their questions.Bags groceries.Takes customer carts to the parking lot and unloads groceries into customer vehicles.Carries bags to customer vehicles when necessary.Helps customers locate products throughout the store.Restocks bags.Retrieves shopping carts from the parking lot.Assists in cleaning duties as assigned.Assists in other duties as assigned.

Bachelor Of Applied Science - Basc, Information Systems Technology

A.S Network Systems Technology, Network Infrastructure

High School Diploma