I'm dedicated to delivering top-notch project management, ensuring seamless experiences and exceptional outcomes for our clients. I take pride in guiding my sales team through residential and commercial roofing projects, ranging from complete tear-offs/replacements to intricate repairs.

As a Sales Manager at Bold North Roofing & Contracting, my role encompasses a wide range of responsibilities that ensure the smooth and successful operation of our sales department.Key responsibilities and achievements include:Sales Strategy and Implementation: Develop and implement effective sales strategies leading to consistent attainment of sales objectives in the storm restoration and retail industry.Team Leadership and Development: Direct and oversee a high-performing sales team, fostering a collaborative environment that encourages growth and development.Customer Relationship Management: Foster long-term relationships with customers to drive loyalty and repeat business, often leading to referrals.Performance Metrics: Consistently meet and exceed monthly sales targets through effective planning and goal-setting.Problem Solving: Quickly address and resolve customer issues to maintain high levels of customer satisfaction and repeat business.Product Knowledge: Maintain strong understanding of the roofing and contracting industry, staying informed about the latest products, trends, and competitors.

2 years experience in the storm restoration and retail industry. Responsible for homeowners entire claim, from beginning to end.• 100% self-generated leads, resulting in 1 Million in sales in 2020 and 1.8 Million in sales in 2021• Received 48 five-star Google reviews, from building a reputation by providing exceptional service to the home owner from start to finish, being dependable and being fun to work with.

Experience first party representative involving the internal collections process of Student Loan recovery. Special servicing of the consolidation process and rehabilitation for government insured student loans. Complex understanding and knowledge of regulations including but not limited to; Fair Debt Collection Practices Act, Regulation E, Regulation Z, Unfair Deceptive Act And Practices, Truth in Lending Act, and many more. Creative skip tracing techniques to locate missing consumer information to aid in the completion of the recovery process.

• Demonstrated continuous effort to improve operations, streamlined work processes, and worked cooperatively and jointly to provide quality customer service• Responsible for tracking/monitoring repayment agreements to assure consistent enforcement of on time payments and program regulations.• Ensure overall compliance with government regulations and company policies• Find new leads by skip tracing using multiple tools• Recover payments, financial documents and agreement letters• Efficient in Lexis Nexis, CBC, TLO and internet explorer