Christopher Connolly Email & Phone Number

Boston, Ma

Boston, Ma

AREAS OF EXPERTISE:OS Support: Windows XP, 7, Server 2003, Server 2008 R2 Standard.Hardware: Lenovo laptops, Dell laptops/desktops, smartphones, scanning and printing/plotting solutions. Connectivity/Collaboration: Cisco AnyConnect VPN Client v2.5, Cisco IP Communicator v8.6, Cisco Unified Communication Manager (UCM), and MS Lync 2010.Utilities/Tools: Active Directory, DHCP, Bomgar v12, Dameware v6.9, MS RDP, SCCM Client Center, Group Policy Mgmt. Console (GPO), XP Easy Transfer, CA Tech. Server Desk Mgr. r12.5, and Flexnet Mgr. v9.2Applications: MS Office 2003, 2007, 2010; Adobe Acrobat Std./Pro; Adobe CS v5.5/6, PDF Xchange Tools/Viewer, plus a wide array of engineering apps/suites including: AutoDesk, Microstation, ESRI, and CSi.

Walpole, Ma

• Provided desktop support for a 600 user community with Windows XP and Windows 2000.• Performed PC hardware fixes utilizing Dell Support site; majority of issues resolved within 24-36 hours.• Resolved software issues involving Windows XP, 2000, MS Office, Lotus Notes, etc.• Performed Win2000/XP repair/restore procedures from “BSOD’s” utilizing OS repair CDs, System Restore Points and Recovery Console.• Supported Palm Pilot/PDA solutions, and ensured connectivity with laptops and desktops.• Performed various client software installations including Oracle, Rumba2000, SAS, CuteFTP as needed.• Ongoing deployment of quarterly rollouts of Dell PCs on a lease-based system; maintained asset database.• Implemented a Remote Access software rollout, tested and confirmed VPN connectivity.

Boston, Ma

• Provided frequent scheduled maintenance services; 5K 15K, 30K, brake, tire/wheel and exhaust work.• Diagnosed warranty claims and customer NVH complaints.

Burlington, Ma

Server & Account Maintenance Responsibilities• Coordinated server repair w/ HP, utilizing a 24/7 service contract w/ 4 hour turnaround for all servers.• Monitored and maintained data and email quota limits for entire sales office user community.• Handled all termination requests. Included backup and deletion of email accounts and home drives, and disabling of NT user accounts.• Created/maintained a Sales Training Server solution, utilizing ghosting and remote software for 30 servers across 14 offices.• Administered online fax solution, and created and updated accounts as needed.Server Backup Responsibilities• Assisted in the implementation of a backup solution in a SAN environment for a datacenter relocation. Included the configuration of Veritas’ Netbackup DataCenter v4.5 utilizing two tape libraries.• Created, maintained and monitored all backup jobs for 70 servers in 19 US and Canadian sales offices. Backup software included ArcServe 2000, Veritas Backup Exec v8.6, W2K Backup.• Ran scheduled test restores, and performed all live production restores.• Coordinated offsite data storage rotation, and the purchasing of all backup media.

Burlington, Ma

PC Support• Supported over 900 users (onsite and remote) in 19 offices across North America. Included over 150 home office users relying on Checkpoint VPN software. Administered user accounts and email accounts utilizing Microsoft admin applications.• Acted as a liaison between Pre-Sales technicians in preparing the rollout of hard drives for beta software.• Provided 24/7 off-hour support every other month.• Provided software support covering all Microsoft Office applications, as well as information management software.• Trained contract hires for short-term support of Help Desk.Lab Work• Created, upgraded, and downloaded ghost images for all laptops and desktop PCs.• Serviced all laptops and desktop PCs for various hardware & software problems/upgrades. • Coordinated laptop upgrades, including migration of database, email, and other data files.

Wellesley, Ma

Network Responsibilities• Installed, configured and optimized MS Windows NT 4.0 on PDC & BDC running TCP/IP protocol. Included administration of a 2 Server, 25 Node MS NT4.0 Network.• Set up and maintained E-mail services using MS Mail/Exchange and MS Outlook for the clients.Database Administration Responsibilities• Assisted in the migration and implementation of company databases from a UNIX platform to a new database management system utilizing client/server technology. Included cleaning and updating data during migration.• Created SQL scripts to query membership databases and manipulated data using Excel 97, Lotus Approach 97.PC Support• Diagnosed and corrected hardware problems including the replacement and upgrade of: CPUs, memory, hard drives, floppy drives, CD-ROMs, video cards, network interface cards and power supplies.• Provided software training/support covering all e-mail, spreadsheet, word processor applications.

Bachelor Of Applied Science (Basc), Economics

Education record