Christopher Covington Email & Phone Number

Charlotte, North Carolina, United States

* Responsible for the delivery of customer events using ON24's virtual product suite* Provide an enhanced ON24 experience to ON24's customers and attendees* Manage live events* Perform customer training and guidance for use of ON24 platform* Troubleshoot and escalate event incidents as required

Cincinnati, Oh Charlotte, Nc

• Provide recorded and edited voice-over productions for pre-written scripts for various educational clients

Cincinnati, Oh Charlotte, Nc

• Assist video and audio crews with equipment setup• Responsible for collecting recorded video and audio• Transcribed player commentary for use on HBO Hard Knocks: Training Camp with the Tampa Bay Buccaneers (Tampa Bay Buccaneers vs. Cincinnati Bengals)

Charlotte, North Carolina, United States

• Configure, install and provide second level support for all hardware including PCs, laptops, mobile devices and peripherals• Diagnose and solve hardware/software faults by supporting Internal IT systems and applications• Monitor and track fixes for PCs • Provide basic data network troubleshooting• Produce guides for IT and business users on effective use of IT systems and applications• Maintain user documentation, procedures and libraries for installed… Show more • Configure, install and provide second level support for all hardware including PCs, laptops, mobile devices and peripherals• Diagnose and solve hardware/software faults by supporting Internal IT systems and applications• Monitor and track fixes for PCs • Provide basic data network troubleshooting• Produce guides for IT and business users on effective use of IT systems and applications• Maintain user documentation, procedures and libraries for installed products• Maintain good working relationships with manufacturers, suppliers and other external third parties and liaise with peers throughout the corporation to ensure continuity and efficiency on all project sites• Contributes towards management and delivering of traditional, large and complex digital place projects: Commission, Relocation, Upgrade, Expansion and Decommission concurrently from start to finish• Develops, defines and executes project plans, scope, activities, schedules, budgets and deliverables• Reports project status, issues/risks mitigation plan and follow up actions to keep project on track to wider members of the team Show less

Hamilton, Oh

• Provided BCWS customers with assistance in resolving issues and concerns with water and sewer service/invoice questions by telephone, email and in Customer Care Center• Extensive knowledge of Microsoft Dynamics/Cogsdale (customer database/billing system)• Handled large call volumes in Customer Care Center• Trained new employees on billing system, call handling and email response• Conducted cash and check transactions at payment window; responsible for daily cash-in/cash-out… Show more • Provided BCWS customers with assistance in resolving issues and concerns with water and sewer service/invoice questions by telephone, email and in Customer Care Center• Extensive knowledge of Microsoft Dynamics/Cogsdale (customer database/billing system)• Handled large call volumes in Customer Care Center• Trained new employees on billing system, call handling and email response• Conducted cash and check transactions at payment window; responsible for daily cash-in/cash-out procedure and drawer balancing• Responsible for transporting daily revenue for deposit at Treasurer’s Office• Applied technology skills to assist team in implementation of new workstations; testing of applications (Microsoft Dynamics) to ensure compatibility with cash register hardware (cash till, receipt printer, etc.) Show less

Hamilton, Oh

Installs, maintains, configures, upgrades and/or administers hardware and/or software independently in assigned single technology domain:• Workstation support• Network Administration• Server Administration• Business Continuity• Information Security• Telecommunications and Network Connectivity• SAN Administration• VirtualizationDiagnoses, analyzes and resolves issues for customer(s) in assigned single technology domain. Conducts performance tuning for… Show more Installs, maintains, configures, upgrades and/or administers hardware and/or software independently in assigned single technology domain:• Workstation support• Network Administration• Server Administration• Business Continuity• Information Security• Telecommunications and Network Connectivity• SAN Administration• VirtualizationDiagnoses, analyzes and resolves issues for customer(s) in assigned single technology domain. Conducts performance tuning for hardware and/or software. Stays current regarding new technologies, standards and techniques. .Reviews and monitors enterprise systems; takes appropriate action and responds to alarms/alerts per agency policy and procedure. Responds to “production down” problems on 24 hour basis. Show less

Hamilton, Oh

• Administer Active Directory• Configure and install Domain Controllers• Administration of IP security cameras (ONSSI)• Use of DataStream 7i for asset management and work orders• Maintain content for BCWS internal (Sharepoint) and external web pages• Install, implement and maintain Pipelogix software for WasteWater Collections• Instrumental in researching, pricing and selecting servers, desktops, laptops and printers for use within the Water and Sewer… Show more • Administer Active Directory• Configure and install Domain Controllers• Administration of IP security cameras (ONSSI)• Use of DataStream 7i for asset management and work orders• Maintain content for BCWS internal (Sharepoint) and external web pages• Install, implement and maintain Pipelogix software for WasteWater Collections• Instrumental in researching, pricing and selecting servers, desktops, laptops and printers for use within the Water and Sewer department• Provide training for end users for PC use Show less

Hamilton, Oh

• Setup, deploy and maintain servers, desktops, laptops and printers• Resolved technical issues• Provided support to end users for software and hardware

Radio And Television

Associate Of Science (A.S.), Network And System Administration/Administrator