Christopher Cox Email & Phone Number

Long Beach, Ca, Us

United States

Essential Duties and Responsibilities· Address user tickets regarding hardware, software and networking· Walk customers through installing applications and computer peripherals· Ask targeted questions to diagnose problems· Provide users with simple, step-by-step instructions· Conduct remote troubleshooting· Escalate unresolved issues to the next level of management support· Follow up with clients to ensure their systems are functional· Report customer feedback… Show more Essential Duties and Responsibilities· Address user tickets regarding hardware, software and networking· Walk customers through installing applications and computer peripherals· Ask targeted questions to diagnose problems· Provide users with simple, step-by-step instructions· Conduct remote troubleshooting· Escalate unresolved issues to the next level of management support· Follow up with clients to ensure their systems are functional· Report customer feedback and potential product requestsQualifications· Hands-on experience with Windows 10/Android/iOS. Working knowledge of Windows Server OS is a plus.· Familiarity with the Microsoft Azure platform· Experience with the Microsoft 365 Office platform· Proficient in relevant computer applications· Working knowledge of office automation products and computer peripherals, i.e., multi- function/label printers, scanners· Knowledge of network security practices· Ability to perform remote troubleshooting and provide clear directions· Knowledge of Famous ERP software and Exacqvision is a plus· Excellent problem-solving skills and ability to multi-task· Customer Service oriented Show less

Greater Atlanta Area

Delivering 5-star, in-person support to our driver-partnersWalking driver-partners through the on-boarding process and all of the tools they need to be successful on the Uber platformHelping existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)Helping brand the Uber name and get driver-partners excited to be on the roadStaying on top of new Uber policies, procedures, and programs that affect driver-partnersWorking with the Driver… Show more Delivering 5-star, in-person support to our driver-partnersWalking driver-partners through the on-boarding process and all of the tools they need to be successful on the Uber platformHelping existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)Helping brand the Uber name and get driver-partners excited to be on the roadStaying on top of new Uber policies, procedures, and programs that affect driver-partnersWorking with the Driver Operations team to make our support processes even betterAssist 300 partners with support a week Show less

Los Angeles, California

Sales contributed to Microsoft were 6.8 million dollars in sales. Helped clients fall in love, buy, and use Microsoft products and services. Demonstrated Microsoft Office Suite for Clients as well as performed Technical Support. Install and configure PC’s Windows Server 2016 and Windows Server 2012 Perform imaging routines on systems using Windows ADK. Analyze and update security using BitLocker Expertise with Microsoft exchange serverHandle clients support tickets… Show more Sales contributed to Microsoft were 6.8 million dollars in sales. Helped clients fall in love, buy, and use Microsoft products and services. Demonstrated Microsoft Office Suite for Clients as well as performed Technical Support. Install and configure PC’s Windows Server 2016 and Windows Server 2012 Perform imaging routines on systems using Windows ADK. Analyze and update security using BitLocker Expertise with Microsoft exchange serverHandle clients support tickets using Zendesk Assisting business clients with support for Microsoft Dynamics Show less