MedStar provides advanced and basic life support ambulance service as well as mobile integrated health services to 436 square miles and more than 1 million residents in Fort Worth and 13 surrounding cities. Responding to 190,000+ calls a year, MedStar operates a 70+ million budget with 550 team members, fleet of 78 ambulances out of 2 deployment centers.As the Chief Operations Officer at MedStar, I delivered comprehensive leadership and strategic oversight across all aspects of MedStar Operations. This includes coordinating Field Operations, Fleet, Mobile Integrated Healthcare, 911 Telecommunications, Information Technology, Business Analytics & Deployment, and Logistical Support Services. Collaborating closely with departmental directors and managers we excel in leading teams, resolving conflicts, providing mentorship. I am dedicated to nurturing the growth of leaders and leadership teams. My commitment to serving those who serve others fuels my passion for making a meaningful impact.As COO I was blessed to lead 4 direct reports, 2 mgrs./2 directors, overseeing $60+million budget working alongside 445+ amazing team members

Spearheaded daily operations, upholding MedStar's values and strategic objectives. Collaborated with operations managers in Field Operations, Support Services and MIH. Cultivated positive community relations while balancing team well-being and operational efficiency. Mentored future agency leaders, contributing to their development and growth. •Led 3 operations managers overseeing combined budget of $52+ million.• 400+ team members in Fleet, Logistics, MIH, and Field Operations.

As Operations Manager, I provided steadfast leadership in overseeing day-to-day operations, guiding a team of frontline operations leaders in achieving MedStar's mission, values, and strategic objectives. With a commitment to excellence, I prioritized both internal and external customer satisfaction to meet organizational goals. Additionally, I played a pivotal role in cultivating positive relations, safeguarding the welfare of over 300 field operations team members.• Led 8 full time and 8 part time supervisors overseeing field operations with 194 team members, expanding to 300+.• Oversaw budgets ranging from $35-$48+ million.

As the manager overseeing Logistics, Fleet, and Building Maintenance within the Logistics and Fleet departments, I provided leadership in staff development and operational oversight. Serving as a consultant across departments, I facilitated support services and managed purchasing needs. A key aspect of my role included budget preparation and monitoring to ensure financial efficiency. I also coordinated operations with regulatory bodies to ensure compliance with state and local regulations. In collaboration with field training officers and the medical director's office, I led evaluations of new products. Overseeing maintenance personnel, I directed activities including equipment installation, facilities repair, and preventive maintenance for durable medical equipment. Additionally, I managed the controlled substance program, ensuring full compliance with regulations stipulated by the Medical Director, Compliance Dept., and the DEA.• Led 5 supervisors and 27 team members in the Fleet and Logistics department, overseeing a $3+ million budget.

As an Operations Supervisor, I oversaw daily operations, providing direct supervision and mentorship to a team of over 30 members. My role involved effectively coordinating internal communication between field and leadership staff, managing interactions with external agencies, monitoring system status, and addressing short-term scheduling requirements. Providing direct patient care as a advanced paramedic as needed. Additionally, I spearheaded performance improvement initiatives and provided comprehensive operational support as delegated by the Operations Manager.