Christopher Jones Email & Phone Number

Red Oak, TX, US

• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Install and update software, and manage virtual servers
• Troubleshoot issues and outages
• Ensure security through access controls, backups, and firewalls
• Setup accounts and workstations
• Perform and maintain regular backup operations (Veeam, Unitrends)

• Assists end users with hardware and software related issues
• Diagnosed and solved numerous computer, software, and network-related issues on daily basis
• Managed customer expectations regarding estimated response times for issue resolution
• Microsoft Exchange and Office 365 administrator
• Develop and maintain systems documentation using ITGlue
• Maintained user accounts and network access using Active Directory.

• Assisted end users with hardware and software related issues, answering questions and providing solutions to resolve problems
• Provide support to end users by identifying, researching, and resolving mobile device technical problems, Duplicate, troubleshoot, and investigate incidents/user issues. Recommend system and/or content modifications.
• Configured workstation to connect with the local server
• Performs software installations and upgrades.
• Effective verbal and written communication skills
• iPad subject matter expert, helping end user with deployment of MDM (mobile device management) software Afaria and AirWatch, as well as troubleshooting software and hardware issues

Naval Air Station Lemoore, CA

• Managed the daily operations of the Aviation Ordnance Department with a team of 9 employees, handling all aspects of operations, logistics, maintenance, and employee development
• Collateral Duty Inspector, ensured quality maintenance was performed on aircraft weapon systems, in accordance with the Naval Aviation Maintenance Program
• Maintained the accountability of $13M organizational equipment; resulting in steady operational readiness and zero inspection discrepancies
• Guided the professional development of personnel by conducting detailed quarterly, yearly evaluation reports, and employee performance counseling
• Supervised the loading/unloading, arming/disarming and scheduled/unscheduled maintenance on organizational aircraft
• Developed, and implemented maintenance policies to enhance worker productivity

Naval Air Station Lemoore, CA

• Performed the loading/unloading, arming/disarming and scheduled/unscheduled maintenance on organizational aircraft
• Maintained the accountability of $13M organizational equipment; resulting in steady operational readiness and zero inspection discrepancies

Bachelor Of Science (B.S.), Information Technology

Associate Of Science (A.S.), Computer Information Systems