▪ Managed and trained Vice Presidents, Financial Controller, and Executive Liaison▪ Created and executed Business Plan, Org Chart, and Accountability Chart▪ Developed and implemented policies for core processes▪ Oversaw task and project management for the Executive Leadership Team▪ Tracked KPIs and provided organizational performance reports▪ Identified and removed obstacles to productivity▪ Assigned roles for business development▪ Stayed in tune with the organizational culture▪ Executed the implementation of CEO's Vision

▪ Created contests and survey marketing for customer insights▪ Oversaw the hiring, management, and training of web manager, graphic designer, social manager, and ads personnel▪ Developed new automations with CRM and Web flow▪ Structured and managed all marketing initiatives▪ Created and implemented social media plans▪ Tracked marketing budgets effectively▪ Analyzed and addressed gaps in sales and marketing funnels▪ Designed a comprehensive training program for the sales team▪ Established relationships with influencers▪ Developed opportunities for link building▪ Generated affiliate marketing opportunities▪ Engaged in various marketing and business activities

▪ Increased firm's gross revenue by 33% from 2019-2020▪ Achieved a 10% increase in firm's gross revenue from 2020-2021▪ Successfully expanded staff by 50% from 2019-2020▪ Implemented a sales process that led to increased firm revenue▪ Grew local market share in key areas of expertise from 5% to 25% between 2018-2020▪ Established performance tracking indicators for case management▪ Conducted marketing research and strategy assessments▪ Managed firm operations and enhanced online presence through SEO, PPC, and other advertising efforts▪ Led process improvements and implementation during staff meetings▪ Created and utilized SOPs and ROEs▪ Managed phone processes, social media, and emails for continuous updates and action▪ Developed marketing documents aligning with brand methodology▪ Produced content and FAQ's on relevant topics within the criminal industry

▪ Followed a sales process to acquire, manage, and negotiate with new and existing customers▪ Prepared presentations including cost analysis for competitive and noncompetitive opportunities▪ Forecasted pipeline and potential sales activity for the year▪ Effectively communicated business offerings to customers▪ Managed accounts for strategic positioning and potential upgrades

▪ Hired, trained, scheduled, and assessed approximately 90+ employees in 20 Kroger's and 17 Wal-Marts▪ Managed 37 stores in 2 banners, evaluating and controlling operations with in-store demonstrations▪ Achieved event execution results through hands-on management, objective setting, and training▪ Monitored and assessed sales performance, implementing improvements and maintaining operational standards▪ Utilized critical thinking for quick decision-making and increased sales through SWOT analysis

▪ Managed event specialists for CPG product demonstrations▪ Actively supervised flawless event execution through hiring, training, scheduling, supervision, and in-store visibility

▪ Participated in the Accelerated Career Experience (ACE) Training program▪ Completed leadership training in various facets of Marketing Management▪ Aligned with peers and executives in the market for training and development

* PFC/LCPL* Inventory supply/Business Administration - medically and honorably discharged* Basically trained Marine

Customer Service - maintained customer satisfaction* Retail and sales

Departmental Liaison - provided help to each administration sector * Hospital Administration, Finance, Marketing, Management, and Operations experience