Direct the day-to-day operations of 7 stores, determine weekly production goals, and collaborate with store managers to set and achieve weekly sales and budget goals. Diligently track store production levels and accurately record required information. Utilize production data to generate monthly and quarterly reports for executive leadership. Assisted in the set up and installation of new POS systems for nine existing stores and additional IT needs for new stores. Serve as a backup for unresolved IT issues. Carefully monitor records for POS and inventory control, complete project analysis reports, and identify areas of improvement for each store.Selected Contributions:● Regularly conducted internal restaurant audits to monitor store productivity and efficiency.● Worked with vendors and contractors to secure the timely and efficient construction of a new store, resulting in asuccessful and on time opening.● Conduct problem resolution processes at the corporate level to settle complaints between customers and storemanagers.

Supervised a team of 55, ensuring adherence to company policies and procedures, including food safety regulations and quality control guidelines. Collaborated with team members and customers to resolve issues and complaints in a timely fashion and produce a positive outcome. Efficiently trained and developed employees on strategies to provide excellent customer service and obtain positive reviews from customers. Due to increased customer service guidelines and compliance with food safety regulations and quality control guidelines, obtained a reduction in supply loss and equipment misuse.Selected Contributions:● Increased weekly revenue by 20% through the implementation of innovative promotional marketing strategies, such as happy hour discounts.● Developed and implemented quality control standards guaranteeing regular delivery of a product with consistent standards and increasing customer satisfaction levels.

Supervised a team of 12 staff to provide exceptional customer service and ensure that all guest interactions remained positive. Utilized in depth personal knowledge to train and develop staff members in product knowledge and service techniques in compliance with company policies and procedures.

Serving alcoholic beverages to customers at the bar and the server’s station, up-selling, cleaning, insuring customers had a great experience while in the establishment.