-Worked independently with Business Teams in South Florida, to ensure a consistent, exceptional customer experience.-Created a new reporting standard for the teams to understand and implement pipeline analysis. -Communicated with store leadership to ensure completion of Key Performance Indicators. -Trained and developed other Business Leads within Southeast United States to ensure our teams were providing the best possible support for our business community. -Developed training and onboarding processes and guides, to create more structure to the training process.-Created a method to measure the quality and quantity to team member results, that allowed us to focus on the details needed to produce exceptional results.

Research Credit Card disputes by looking into available evidence, to determine solution, or create a defense, if needed.

Repaired relationships with Apple customers. Trained Apple support technicians in South Florida market for over a year. Worked as acting guest manager over the holiday quarter.

Professional Tax Preparer. Help facilitate completion of tax return and file electronically. Also help create previous year tax returns and amending tax returns.