Christopher Durham Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

Cincinnati, Ohio

Cincinnati, Ohio Area

• Provide deskside and remote support for multiple departments within the Hamilton County Court System• Provide support for HP Desktops and Printers (Full break/fix)• Create and deploy system images using MDT and Symantec Ghost.• Working with outside vendors to resolve complex customer problems

Cincinnati, Ohio Area

 Coordinated deployment team to effectively install hardware at various sites. Maintained customer relations by keeping them informed of day to day activities Deployed several images for customer locations. Installed hardware at various medical sites

Cincinnati, Ohio Area

Set up AV and training equipmentProvided IT security and HIPAA Training to new employeesAnswered and resolved help desk request in the day to day work environmentWorked with vendors to overcome vendor equipment specific issues (ultrasound, record software, telecommunication equipment)Document and created processes to streamline current job workflow.Updated server closet rack cabling scheme and mapped patch panels to organizational standards.

Cincinnati, Ohio Area

 Installed hardware at various medical sites Imaged computers to user specifications Participated in Windows 7 Upgrade project Performed inventory control after building moves Moved users into appropriate Active Directory groups

Cincinnati, Ohio Area

 Coordinated deployment team to effectively install hardware at various sites. Maintained customer relations by keeping them informed of day to day activities Deployed several images for customer locations. Installed hardware at various medical sites Walked customer through application packages.

Louisville, Kentucky Area

• Provided excellent customer service to solve hardware issues• Walked clients through hardware installation to solve technical problems• Scheduled, implemented, and installed hardware upgrades to bring customers into Windows 7 compliance.• Worked with offsite technicians to meet technical needs of clients• Documented, worked and escalated issues using CA Service Desk• Found and implemented hardware solutions for customers to resolved technical issues. (Hardware failures, going to virtual environments, and basic network solutions.)• Set up hardware systems in CA Spectrum to monitor functionality• Implemented a specific hardware solution to save company 23,000 dollars in procurement cost.