Christopher Flanagan Email & Phone Number

10+ years of banking expierence , 6 years of back office retail operation experience.Responsible for dialy settlement of all branch atms, including processing of income and fees to proper account general ledgers. Crediting and debiting of customers account after balancing atm general ledger.Detailed understanding of Fiserv including Single Point Correction , initiating and handling Visa charge backs. Processing of debits or credits to other institutions and merchants. Additional duties in Fiserv include Premier Analytics, Card Management, Case tracker, Tran blocker.Handles REG E atm & Visa disputes,helps to mitigate loss resulting from fraudulent transactions on customers accounts. Processes and crediting customers in timely manner within REG E timeframes. Contacts customers and dispute center if additional information is needed to assist in the process of a dispute.Experience in REG-E chargeback procedures including Single Point Correction, chargeback, representment & arbritration timeframes.Handles the approving and ordering of ATM & Debit card applications. Handles assisting customer with any Debit card issues including raising of limits for purchases and questions on any charges that are on account.Trained in ACH including daily ACH processing, balancing, stop payments, chargebacks. Additional responsiblilties include FedLine, cash manament, Remote Deposit, Fiserv.Serves as backup to process MA, IRS, Child support Levy's.Additional experience includes processing of incoming & outgoing wires, telephone customer service, face to face customer service, approval of repetivite transfer authorizations, ACH & check stop payments.

Bankfive Fall River , Ma

In-house training including IRA, CD, Security, and BVS courses etc.Gained valuable communication skills from daily interaction with customers while performing transactionsFollows protocol, policies, and completes tasks in a timely mannerCash handling including deposits and withdrawals also large commercial deposits.Daily balancing of deposits and withdrawalsProduct sales depending on customer needs.Daily face to face customer inaction In-house training including IRA, CD, Security classes, and BVS courses etc.

Fall River Massachusettes

Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms. Complied with accuracy standards while maintaining high production rates. Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties. Met daily with supervisor to review and submit work, and receive additional instructions

Fall River Ma

• Gained valuable first hand small business ownership experience• Worked closely with manager and assistant manager during day to day operations• Gained advertising and marketing experience to promote business• Gained employee motivational skills and customer and/or employee conflict resolving skills• Learned techniques and traits to look for when hiring a new employees• Learned proper shop upkeep and city codes that need to be followed • Gained experience scheduling new employees• Daily interaction meeting & greeting customers• Telephone answering & scheduling appointments• Learned techniques to insure total customer satisfaction