• Create and support accurate training materials for the Company’s various product offerings. This includes User Manuals with Appendices and PowerPoint Presentations, • Act as the Company liaison with existing Customers who experience technical difficulties when using MJM products via phone call or remote sessions using LogMeIn Rescue. • Provide Project Management for new and existing client needs and Quality Assurance testing of current product offering as well as enhancements. •… Show more • Create and support accurate training materials for the Company’s various product offerings. This includes User Manuals with Appendices and PowerPoint Presentations, • Act as the Company liaison with existing Customers who experience technical difficulties when using MJM products via phone call or remote sessions using LogMeIn Rescue. • Provide Project Management for new and existing client needs and Quality Assurance testing of current product offering as well as enhancements. • Demonstrate necessary fundamental training concepts, practices, and procedures to ensure learning transfer and reinforcement. GoToMeeting, Zoom and in person training formats are utilized. • Maintain database and printing of Customer Cards for use with MJM Products. Cards are used at Senior Centers and with various Transportation Agencies. • Offer advanced facilitation opportunities to enhance individual and team development. Topics include employee development, management development, functional training, etc. • Educate self on and keep abreast of industry and company knowledge, internally developed programs, new initiatives and organizational changes. • Conduct key administrative duties including adhering to all budget guidelines, submitting all necessary reports, coordinating or organizing monthly training schedules, etc. Show less

• Demonstrate necessary fundamental training concepts, practices, and procedures to ensure learning transfer and reinforcement. • Offer advanced facilitation opportunities to enhance individual and team development. Topics include employee development, management development, functional training, etc. • Educate self on and keep abreast of industry and company knowledge, internally developed programs, new initiatives and organizational changes. • Conduct key administrative duties… Show more • Demonstrate necessary fundamental training concepts, practices, and procedures to ensure learning transfer and reinforcement. • Offer advanced facilitation opportunities to enhance individual and team development. Topics include employee development, management development, functional training, etc. • Educate self on and keep abreast of industry and company knowledge, internally developed programs, new initiatives and organizational changes. • Conduct key administrative duties including adhering to all budget guidelines, submitting all necessary reports, coordinating or organizing monthly training schedules, etc. • Participate in necessary meetings, events and other initiatives as required. These meetings and events include, but are not limited to, Quality Calibrations, Marketing Communication, Product Tasting (reformulation and new items). • Travel as necessary to assist with the Texas Call Center and Distribution Centers as required. Maintain a flexible schedule needed according to the needs of the business, which may include weekends, overnight stays and/or evening shifts. • Responsible for project management duties and functional curriculum development which will include updates and/or keep existing curricula and communicate changes to team. • Assist the Human Resources Department supporting efforts regarding various Employee engagement programs. Show less

• Manage a team of 12 Call Center Representatives responsible for scheduling assessments for various organizations. • Handle escalations regarding registration fees, eligibility, space available at various testing centers, State Government application requirements. • Monitor and provide feedback on phone conversations and email responses to customer inquiries and scheduling requests. • Attend Leadership meetings daily to discuss Service Level concerns and potential daily impactors… Show more • Manage a team of 12 Call Center Representatives responsible for scheduling assessments for various organizations. • Handle escalations regarding registration fees, eligibility, space available at various testing centers, State Government application requirements. • Monitor and provide feedback on phone conversations and email responses to customer inquiries and scheduling requests. • Attend Leadership meetings daily to discuss Service Level concerns and potential daily impactors that can drive call volumes (weather concerns, testing site concerns). • Reconcile payroll and attendance on a daily and weekly basis. Address all corrective action at once. Show less

• Demonstrate necessary fundamental training concepts, practices, and procedures to ensure learning transfer and reinforcement. • Offer advanced facilitation opportunities to enhance individual and team development. Topics include employee development, management development, functional training, etc. • Educate self on and keep abreast of industry and company knowledge, internally developed programs, new initiatives and organizational changes. • Conduct key administrative duties… Show more • Demonstrate necessary fundamental training concepts, practices, and procedures to ensure learning transfer and reinforcement. • Offer advanced facilitation opportunities to enhance individual and team development. Topics include employee development, management development, functional training, etc. • Educate self on and keep abreast of industry and company knowledge, internally developed programs, new initiatives and organizational changes. • Conduct key administrative duties including adhering to all budget guidelines, submitting all necessary reports, coordinating or organizing monthly training schedules, etc. • Participate in necessary meetings, events and other initiatives as required. These meetings and events include, but are not limited to, Quality Calibrations, assisting with the Transition Department, and M&P (Methods and Procedures) monthly reviews. • Travel within the Northeast Area (occasionally nationally) and keeping a flexible schedule required according to the needs of the business, which may include weekends, overnight stays and/or evening shifts. • Responsible for project management duties and some functional curriculum development. Projects have included Call Sequencing Training, and a Customer Service Representative Improvement program entitled “Success”. • May coordinate with Area or project team leaders to update and/or maintain existing curricula and communicate changes to team. • Serve as Department Liaison to the CIAC (Community Involvement Activities Committee) supporting efforts about Customer Service Appreciation Week, Holiday Lunch and Employee Appreciation Day. • Facilitate planning meetings with the Call Center Quality Assurance Department to develop a pilot project about Quality and how the monitoring process has an impact on the Customer Service Transactional Survey. Show less