Christopher Fraser Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Primary ICT contact and Tier 2 Analyst for a leading Vancouver boutique law firm.
• Ensure all systems run smoothly and efficiently.
• Troubleshoot and provide technical support to the company staff whenever needed.
• Install necessary updates and security patches to company software and hardware.
• Assess information and security systems to identify technological gaps that need to be addressed.
• Ensure security and privacy measures are in place.

Vancouver, British Columbia, Canada

• Support and oversee interaction with various stakeholders including the general public, investors, government agencies and third-party regulators.
• Advance Hawkeye Gold & Diamond Inc. exploration initiatives by consulting with other directors, shareholders and potential investors.
• Implement cloud-based video conferencing services to meet virtually and build corporate culture.
• Promote new sustainable ways for the company to operate more efficiently and cost-effectively.
• … Show more Support and oversee interaction with various stakeholders including the general public, investors, government agencies and third-party regulators.
• Use considerable knowledge of multimedia production methods, techniques and practices to support corporate communication goals and objectives of the organization.

Vancouver, British Columbia, Canada

• Technical Support Specialist:Maintained and delivered top-tier support of video software and products, including cameras, servers, and networks. Clients varied from fortune 500 companies and educational institutions to.
• Advanced product knowledge among clients and partners; worked alongside marketing teams on writing technical product user manuals and training materials.
• Maintained and delivered top-tier support of Motorola's video… Show more Technical Support Specialist:Maintained and delivered top-tier support of video software and products, including cameras, servers, and networks..
• Maintained and delivered top-tier support of Motorola's video software and hardware products, including cameras, servers, and networks.
• Concisely documented software, hardware, and network information in a case management system (Salesforce).
• Diagnosed enterprise surveillance systems involving bandwidth-intensive data streaming over LAN/WAN and cloud technology.

Vancouver, Canada Area

• Technical Specialist:As a division of Motorola, Avigilon is the industry leader in surveillance, video analytics, access control and cloud service. Clients varied from fortune 500 companies and educational institutions.
• Assist with the configuration and maintenance of a wide range of surveillance products including self learning analytics and facial recognition software.
• Coordinate server maintenance with Dell and Avigilon partners to… Show more Technical Specialist:As a division of Motorola, Avigilon is the industry leader in surveillance, video analytics, access control and cloud.
• Coordinate server maintenance with Dell and Avigilon partners to ensure servers are fully functional.
• Work with clients, engineering and Product Management teams to determine root issues and analyze symptoms.
• Evaluate the chosen course of action after it has been implemented to determine its severity and impacts.

Vancouver, Canada Area

• Design and Marketing Consultant:Develop and support all aspects of internal and external communication for international clients, focusing on junior mining companies trading on TSX Venture and Frankfurt exchanges.
• Specialize in visual identity, graphic design and production to be used internationally in campaigns and packaging.
• Consult with clients on design and marketing strategies for a wide range of projects and brands in accordance with style guides.
• Consult with… Show more Design and Marketing Consultant:Develop and support all aspects of internal and external communication for international clients, focusing on junior mining companies trading on TSX Venture and.
• Consult with clients to establish the overall look, graphic elements and content of communications materials in order to meet their needs.
• Determine the medium best suited to produce the desired visual effect ant the most appropriate vehicle for communication.

1067 West Cordova St. Vancouver BC

• Loyalty Care Representative Worked as a front-line agent, handling customer retention and escalations.
• Managed all types of customer account escalations from billing and technical related, to competitor influenced disconnection requests.
• Proactive in fact-checking information to get the most accurate information pertaining to competitive offers.
• Achieved a very high customer satisfaction score while maintaining exceptional call metrics.
• Analyzed lifetime customer… Show more Loyalty Care Representative Worked as a front-line agent, handling customer retention and escalations.
• Analyzed lifetime customer values, retention/churn levels and average revenue per service.

1067 West Cordova St. Vancouver BC

• Technical Service Representative Supported consumer-grade electronics for a diverse range of clientele (internet, cable, telephony).
• Provided troubleshooting, exceptional customer service, sales and product education to a diverse range of customers.
• Maintained detailed notes and documented reoccurring issues to remedy possible bugs and network issues.
• Educated customers on changing communication technologies.
• Involved in troubleshooting third-party technologies… Show more Technical Service Representative Supported consumer-grade electronics for a diverse range of clientele (internet, cable, telephony).
• Involved in troubleshooting third-party technologies from Apple, Microsoft, Samsung and Cisco. Show less

969 Robson St #500, Vancouver, BC V6Z 1X5

• Facilitated real-time updates to the ctvnews.ca website.
• Reviewed raw hi-res field video, finding appropriate imagery for website.
• Used CTV content management system (CMS) for creating compelling daily photo galleries and captioning.
• Worked closely with editors and writers, ensuring content was consistent with articles and upcoming storylines.

1085 Homer St Suite 400, Vancouver, BC

• Created tangible design solutions, from boardroom sketches to storyboards, in collaboration with art directors, account managers, and suppliers, on a cross-section of projects for internationally known brands.
• Launched finished artwork and designs, based on rough sketches, and followed through until press check and final product, ensuring successful rollout.
• Worked with senior designers and creative directors, keeping designs consistent with overall project goals.
• Promoted… Show more Created tangible design solutions, from boardroom sketches to storyboards, in collaboration with art directors, account managers, and suppliers, on a cross-section of projects for internationally.
• Promoted The Government of BC for 2010 Olympic bid by developing marketing and design of campaign, including full subway terminal wrap in Toronto Canada and national billboards.- Created unique packaging for diverse.
• Designed graphics, supporting Vancouver Developers with orchestrating real estate sales.

• Worked with relevant design software in order to produce advertising and media spots according to publication and clients design specs.
• Created finished artwork and designs to be used in various Black Press Publications and websites across the Lower Mainland.
• Served as a liaison between clients and Newspaper ensuring finished designs were delivered in accordance with strict timelines.

Graduated With A Senior Management Certificate In Web Development And New Media Design.

WEB DEVELOPMENT javascript html / css php / mysql Wordpress GRAPHIC DESIGN branding print design logo design custom illustration UX/UI.

Part Time Night Studies - Web Design, Flash Animation, After Effects And Marketing

Graduated With Diploma In Graphic And Visual Design, Diploma 3 Year

Studied English Liturature And Art History Courses

Education record