Alex Chen Email & Phone Number

Vancouver, Bc, Ca

Canada

• Provided remote support for a wide range of clients in various industries• Installing and supporting technologies such as: Email, VOIP, Firewalls, Wireless Networks, Switches, Servers, Desktops, etc• Administering backup systems and restoring data as required• Providing routine service and support to our regular clients• Documenting client networks

Vancouver, British Columbia, Canada

• Received CompTIA A+ Certification March 2023• Experience with operating, maintaining, and troubleshooting for users within a MacOS and Windows 10 environment. • Deployed desktop software, service packs, patches, and anti- virus updates.• Troubleshooted and provided support for printers, desktop, and peripheral hardware + software for teachers, students, friends and family.• Effectively made recommendations to users for hardware and software ranging from laptops to PC desktop workstations.• Knowledgable in Adobe Creative Suite and Office 365 for a print production environment• Functional knowledge of Microsoft Active Directory and Network protocols such as TCP/IP, DNS and DHCP• Installed, upgraded, and provided maintenance for personal devices such as smart phones, laptops, and desktop workstations. • Disassembled and reassembled desktop computers

Vancouver, British Columbia, Canada

• Working in a fast pace environment as a cashier, sales representative, and warehouse role providing quality customer service at every step.• Taking time to understand customer inquiries and provide resolutions regarding complications with orders and packages over the phone and in person.• Carried out multiple in-store tasks efficiently whilst assisting customers in finding specific items. • Organized and cleaned up inventory within the store allowing customers a comfortable browsing experience.

Working with clients one on one to help visualize their concepts; creating illustrations, character sprites, animated assets, and more.

Vancouver, British Columbia, Canada

School Co-op experience. Collaborated with a small team and worked in a variety of roles creating environments, VFX and character concepts, storyboards, and colour keys. Nailed the production pipeline starting from sketches and finishing with a polished illustration, handing it down to the next person.

Internship Experience. Assisted a small team with various projects with the work being drawing and creating assets to be passed on to the art director for finalization.

Visual Communication And Design, Illustration

A+ Certificate, Information Technology