• Investigate, examine, and report on financial and operational characteristics of commercial business operations to determine earned premium on workers compensation coverage • Primary contact for all correspondence with the New York Compensation Insurance Rating Bureau to ensure quick and accurate reporting of all New York audits selected for testing • Responsible for all audit vendor weekly invoicing and direct correspondence with Accounts Payable to ensure complete, accurate and timely payment to each vendor • Ensure smooth transitions for new acquisitions at the audit level• Assist with several special projects in the audit department

• Developing a book of business in order to meet and exceed the required performance hurdles• Effectively sourcing prospective clients, capitalizing on referrals, assessing customer needs, through collaboration, delivering the full resources of Bank of America and Merrill Lynch to the client, and delivering highly customized solutions to meet client needs• Recommending investment products and services that are suitable for prospects and clients based on their objectives, resources, time horizon, risk profile and preferences• Balancing investment management, sales activities, customer service, new client development, administrative, compliance and personal growth and development according to both a day-to-day and longer-term plan• Planning and managing resources (time, people, budget) to run an optimal practice• Seeking the expertise of specialists, where appropriate, to identify, banking, lending, planning and investment solutions for a client• Establishing and maintaining relationship with the management team and informing them of any circumstances that require supervisory attention/review/approval per compliance guidelines and policies• Completing required training, obtaining industry licenses (Series 7 & 66), mastering assessments, maintaining continuing education requirements and meeting minimum performance standards

• Worked in multiple stages of delinquency and across multiple product types in Collections and Recovery Operations environment • Advanced collections and recovery problem solving, negotiations, and coaching skills • Conducted special research and other project assignments as needed• Collections, customer service, and other loss mitigation and recovery activities• Contacted delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts• Worked with customer to establish full balance repayment plans or settlements• Understand regulatory and compliance requirements that apply to Collections